Contact Grid Connect Customer Service

Why should I report an Issue with Grid Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grid Home to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A widget/button to go on my phone for a single device (same size as an app) would be great to quickly toggle a regularly used switch, access a camera or trigger a scene would be great.Have used this app for more than 2 years for downlights, smart switches, camera and now RF fan controller.

2. Hopefully the relays are solid.Don't you think it's dumb that the images captured from a motion alarm can be viewed but not downloaded? The only images (or videos) that get stored on the device this app is installed on are manually captured from pressing the capture button.

3. I would love to have alternative UI options for devices with more than one button/switch so that I can choose which button is toggled on the initial screen without having to go into the screen for the device.

4. Would be nice to be able to create shortcuts for device actions to place on our home screen rather than needing a large widget that includes several devices.

5. I could only do it by deleting the device.It works! Great hardware, with a simple, responsive app that works! Hooked it up to google and it's good to go.

6. There's no option to sign in, only an option to create an account which throws an error saying email address already in use but doesn't prompt you to sign in.It's been a good run however today it has grinded to a complete halt.

7. Lots of extra features like timers, group pairing and so forth but forgets the basics, like being able to turn on and off the device.

8. - Lights don't respond when you try to turn them on or off - MESSES WITH YOUR WIFI CONNECTION - Lights are stuck on the last setting I had them set to.

9. But one thing irks me - I would love to use it on my wall mounted tablets (landscape orientation), but it does not support landscape mode.

10. I bought them for the convenience on not need to turn the lights off (just use the app).

11. All app pages, lights, plugs, doorbell, IR control, everything open page that has nothing on it apart from a static background image.

1. Fix Grid Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Grid Connect: Restarting the app will resolve most errors.
2. Update the Grid Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Grid Connect" » Open Grid Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grid Connect » click "UPDATE".
3. Clear Grid Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Grid Connect servers.
   1. On Android, goto Settings » Apps » Select "Grid Connect" » click Storage » click "Clear Cache".
4. Check Grid Connect app permissions. If any of these permissions required to use your device's features are disenabled, Grid Connect might not work.
5. Uninstall and reinstall Grid Connect. If nothing else has worked, completely uninstall Grid Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Grid Connect not working

2. Fix Grid Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Grid Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Grid Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Grid Connect may not be able to connect to the Internet when running in the background.