Contact Amazon Fire TV Customer Service

Why should I report an Issue with Amazon Fire TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The free Amazon Fire TV mobile app for Android enhances your Fire TV experience with simple navigation, a keyboard for easy text entry (no more hunting and pecking), and quick access to your favorite apps and games.

2. By using this app, you agree to Amazon’s Conditions of Use ( ) and Privacy Notice ( ).

1. Why not just make it just like the real remote with the added functionality of the keyboard? If you're gonna spend the time to make the app why leave out such a big detail?After my dog chewed up my fire remote, I tried a couple of different apps.

2. Main glitch I encountered was sometimes when I clicked a direction, it would disconnect and continuously go that direction until I could reconnect.Desperately needs volume control! Thats the only real gripe I have is that if I can't find my remote, I can't control the volume without flipping over to another app that can control my TV or soundbar.

3. Forget even trying to use the Alexa button, it disconnects every time I try.Would be really nice except 99% of the time I can't even watch TV because my TV (but every single other in the house) does not show up in the available devices to connect to no matter what I do .

4. *** UPDATE *** having your Bluetooth on phone turned on helps connectivity consistency tremendously! still has issues sometimes and still runs and glitches/freezes etc like all the time thoTakes quite a time long to activate,then once it's on my TV screen.

5. There have been two occasions where it has failed to connect, which caused a bit of frustration, but I was able to work through it by resetting the fire box and wifi router then running the set up again.

6. I have an iPhone as well and it is layer out fully.I left my remote at home when packing and needed to find a way to use my Fire Stick.

7. Other than that, it is a good, user friendly, app that fulfills it's purpose.PLEASE allow the user to customize their own button locations, or move the first row of buttons (back, home, etc.) to the TOP of the touchpad.

8. Otherwise, this is a good backup just to keep on the phone for when the remote is lost.My daughter lost the remote for the living room TV.

9. lost my remote and didn't have enough money to spare for a new one, so this app works very well as a replacement until I can save a little bit, it can be annoying sometimes though it can be overlooked.

10. I highly recommend this fire remote app!Pretty good.

11. Connectivity is so-so, sometimes it finds my fire sticks, sometimes not and I have to unplug them from the TV to get them to show up.

1. Fix Amazon Fire TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amazon Fire TV: Restarting the app will resolve most errors.
2. Update the Amazon Fire TV App. Here is how:
   1. On Android goto PlayStore » Search for "Amazon Fire TV" » Open Amazon Fire TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Fire TV » click "UPDATE".
3. Clear Amazon Fire TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Fire TV servers.
   1. On Android, goto Settings » Apps » Select "Amazon Fire TV" » click Storage » click "Clear Cache".
4. Check Amazon Fire TV app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Fire TV might not work.
5. Uninstall and reinstall Amazon Fire TV. If nothing else has worked, completely uninstall Amazon Fire TV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Fire TV not working

2. Fix Amazon Fire TV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amazon Fire TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amazon Fire TV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amazon Fire TV may not be able to connect to the Internet when running in the background.