Contact OUNASS Luxury Online Shopping Customer Service

Why should I report an Issue with OUNASS Luxury Online Shopping?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Al Tayer Insignia LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shop women, men and kids clothing, shoes, bags, accessories, fine jewellery, beauty and home from the best international and local designers. 2-hour delivery in Dubai & 3- hour delivery in Riyadh. Ounass launched 15. 12. 2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site.

2. The Definitive Home of Luxury, Ounass boasts the widest range of top-tier designers throughout the Middle East.

3. Based in the new capital of fashion, Dubai, we provide a 2-hour delivery service within Dubai as well as express delivery to GCC countries.

4. Ounass is dedicated to impeccable local talent and local service alike, currently operating exclusively within the Middle East.

5. An easy returns procedure can be coordinated by our exceptional Customer Care team (available from 10am-10pm, 7 days a week).

6. Our extensive array of evening gowns and coveted seasonal pieces will arrive in our elegant signature packaging.

7. The Middles East’s Definitive Home of Luxury.

8. You can also benefit from our complimentary Personal Shopping service which is tailored to suit your specific needs.

1. All packing very good done all items comes very safe , dress come in great cover .I love my experience highly recommendedIt keeps loading for very long time till I got tired and close itIt keeps loading and takes too long to open the page or any productThe loading screen won't stop.

2. The Android app is extremely slow and the user experience is horrible compared to the iOS app! It takes forever to load any page and when I click on a single item to view its details it never loads! Please fix it and pay attention to users on other operating systems.If were just talking about the app it self, there are buttons that always appear asking if i continue on the web or by the app.

3. if you receive a gift you cannot return it without the gifter doing it for you and they will be the ones to receive the credit! Don't buy gifts for anyone from here and pray that nobody gifts you a gift from here either! ridiculous.The loading screen will stay on the screen forever even if the page is already loaded.

4. Like, i can browse and all while the Loading foggy screen is still on!! Please fix this irritating bugThey have a good product range and SOMETIMES competitive prices.

5. However their customer service agents tend to be extremely unhelpful and ignorant and have no knowledge of products or promotions.

6. And all my points get credited.This must be the e-commerce site with the very worst exchange policy ever.

7. It's a pityGreat experience ,very fast delivery it is really surprises me well.

8. It's very disturbing !There's always this button that shows stay on the web / go to the app when I am already using the app.

9. Its always on the way when i want to filter my selections or press/click something i like.

10. Overall, my other experiences/purchases/deliveries were pretty decent.

11. Please fix this it's kinda irritating.

1. Fix OUNASS Luxury Online Shopping Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OUNASS Luxury Online Shopping: Restarting the app will resolve most errors.
2. Update the OUNASS Luxury Online Shopping App. Here is how:
   1. On Android goto PlayStore » Search for "OUNASS Luxury Online Shopping" » Open OUNASS Luxury Online Shopping » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OUNASS Luxury Online Shopping » click "UPDATE".
3. Clear OUNASS Luxury Online Shopping app cache: Clearing cached data will force your app to retrieve the latest data directly from OUNASS Luxury Online Shopping servers.
   1. On Android, goto Settings » Apps » Select "OUNASS Luxury Online Shopping" » click Storage » click "Clear Cache".
4. Check OUNASS Luxury Online Shopping app permissions. If any of these permissions required to use your device's features are disenabled, OUNASS Luxury Online Shopping might not work.
5. Uninstall and reinstall OUNASS Luxury Online Shopping. If nothing else has worked, completely uninstall OUNASS Luxury Online Shopping then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OUNASS Luxury Online Shopping not working

2. Fix OUNASS Luxury Online Shopping Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OUNASS Luxury Online Shopping be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OUNASS Luxury Online Shopping not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OUNASS Luxury Online Shopping may not be able to connect to the Internet when running in the background.