Contact Remote Control Customer Service

Why should I report an Issue with Remote Control for LG Smart TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mobile-Care to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As set-up was not exactly successful, I have no idea how disruptive the ads would be during regular use.So many ads, remote keeps losing connection then makes you watch an ad every time it tries to connect, it can be 3 or 4 ads before you even get to press a buttonSo I finally downloaded the app because you get tired of losing the remote well this time I put my remote in the washing machine by accident of course.

2. WAY too many ads!!! Had I knowledge of that prior to my purchase, I would not have opted to pay for a partially working app.One of the best app to control tv without remote .deleting this app because of too many lengthy popup adds.works great for me.

3. pleased with the time it needed to find and configure the remote and be functional.Dies not work unless TV is powered on.

4. Although it is supposed to support my remote (LG has about 5 different remotes), it gave a wrong choice for my remote.

5. Anyway, app works well.The ONLY app that works without having to use the original remote to connect.

6. Atleast make a nice remote and charge for it.

7. I can still do everything on the downloaded remote.

8. Thank goodness!!!!Not inundated with function stopping ads every click.

9. The adds are particularly disruptive during set-up.

10. Huge improvement over previous apps I've tried.

11. Thank youI.

1. Fix Remote Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote Control: Restarting the app will resolve most errors.
2. Update the Remote Control App. Here is how:
   1. On Android goto PlayStore » Search for "Remote Control" » Open Remote Control for LG Smart TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote Control » click "UPDATE".
3. Clear Remote Control for LG Smart TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote Control servers.
   1. On Android, goto Settings » Apps » Select "Remote Control for LG Smart TV" » click Storage » click "Clear Cache".
4. Check Remote Control app permissions. If any of these permissions required to use your device's features are disenabled, Remote Control might not work.
5. Uninstall and reinstall Remote Control. If nothing else has worked, completely uninstall Remote Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote Control not working

2. Fix Remote Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote Control may not be able to connect to the Internet when running in the background.