Published by Resideo Technologies, Inc. on Aug 14, 2024

contact Total Connect Comfort Chat with our AI-based Total Connect Com Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Total Connect Com?



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Why chat with our AI Total Connect Com Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Total Connect Com.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Additionally, I submitted my rebate info to my utility, so I really don't need a huge rebate button on my screen anymore.For Display it's great! Large display, easy to read from the distance, WIFI app connects phones, it's fantastic and saves electricity bills.

2. The new version of TCC is colorful and pretty and it might be useful if at all fit on the screen.No way to set-up a schedule, what's the point of a programmable thermostat that you can't program from the app? Also forces landscape mode on my Samsung Z-Fold 3 which is pretty annoying, I get it the app assumes I'm on a tablet but not everyone uses a tablet in landscape only.

3. The "find rebates" button is the only button available (not useful) on the temp change screen, and the cancel/submit buttons have disappeared entirely.

4. The Alexa integration works well for changing the temperature but it would be nice to also change modes from heat to cool or to change the fan operation mode.Pretty basic app, no daily history so it's not good for a rental property/ VRBO/ etc.

5. Also it really needs a feature to set a burst cool for a short amount of time.I had to recently change my wifi thermostat because the previous company sunsetted cloud/app support.

6. It says you will get a really simple monthly report, but I have yet to see one.Why do I suddenly need to "Find Rebates" from the home screen? There have been almost no UI visible changes to this app for years.

7. More great features included the programmable in the schedules and multi colors display to match with wall color as well, and non battery operated need 5 wires to be connected to it from the indoor unit.

8. Much to my disappointment, the most important button in the entire app, the SUBMIT button is now like 2 pixels tall while a new FIND REBATES button is like 40 pixels tall.

9. It's 2023, figure out how to change the orientation of the app based on the position of the device, regardless of device type.I depend on this app as a disabled person, and have had it for many years.

10. If you want to add useful improvements, please work on showing usage reports that show more than just the total hours of heat and AC usage every few months.

11. Thank you.The app functions pretty well, once or twice my settings did not get synced to the thermostat and I need to kill the app, but it works fine most of the time.

Steps to Troubleshoot & Fix Total Connect Com Issues

1. Fix Total Connect Com Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Total Connect Com: Restarting the app will resolve most errors.
  2. Update the Total Connect Com App. Here is how:
    1. On Android goto PlayStore » Search for "Total Connect Com" » Open Total Connect Comfort » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Total Connect Com » click "UPDATE".
  3. Clear Total Connect Comfort app cache: Clearing cached data will force your app to retrieve the latest data directly from Total Connect Com servers.
    1. On Android, goto Settings » Apps » Select "Total Connect Comfort" » click Storage » click "Clear Cache".
  4. Check Total Connect Com app permissions. If any of these permissions required to use your device's features are disenabled, Total Connect Com might not work.
  5. Uninstall and reinstall Total Connect Com. If nothing else has worked, completely uninstall Total Connect Com then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Total Connect Com not working


2. Fix Total Connect Com Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Total Connect Com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Total Connect Com not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Total Connect Com may not be able to connect to the Internet when running in the background.

Reported Issues

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