Contact PictureThis Customer Service

I did not get a reminder regarding the trial period was ending and I checked this morning that I was being charged for the year. Please cancel my subscription and refund cc for the purchase.

Yesterday Monday the 19th I accidentally signed up this app and immediately canceled the subscription. My card has been charged and would like to know when I will receive a credit.

Please cancel my subscription.

How do I move a plant from the back porch to the patio?

I HAVE BEEN UNABLE TO UPDATE MY SUBSCRIPTION BY PHONE NOR CAN I FIND A PHONE NUMBER FOR ME TO PAY OVER THE PHONE. THEREFORE CAN YOU PLEASE FURNISH ME WITH YOUR CONTACT NUMBER

I have been trying to find a way to contact one of your staff to help clear up my account(s). I cannot find out what my account status is and whether I have more than one account for which I am paying. PLEASE CALL ME so I can get a quick resolution to this situation. I would cancel all my subscriptions right now if I could find a way to do online. I like the sight but I do not have time to wrestle with these issues. I have paid something but cannot determine what that is. For some reason you have decided to hide behind the internet making us customers spend lots of time with subscription issues.
Your reply would be appreciated but I have no confidence this will happen.
Mike Peterson
715 808-0288
43 Canary Way
Hudson. WI 54016

Hello, my subscription for ‘PictureThis’ was renewed and I’d like a refund as I do not use the app any longer.
Your app is fantastic! I have no complaints, it was perfect and helpful. Thank you so much for creating such a wonderful program but unfortunately I’m no longer in the environment where I need it. I do need the money back so please help me. Thank you!

My subscription was suppose to be good until February 10th 2024 but they won’t let me use it. I did cancel my subscription but I just meant I didn’t want to be charged after February 10th 2024. Please reinstate my subscription until February 10th 2024. I paid for it until that date and I want what I paid for. Thank You Karen Hock

My subscription is suppose to be good until February 10th 2024 but it won’t let me use it. I did cancel it but I just meant I didn’t want to be charged again after it expired. Please reinstate my subscription until February 10th 2024. I paid for it through that date and I want what I paid for. Thank you Karen Hock

I had 24.99 taken out of my bank account and there was no money should have been taken out I did not give permission for this and I’d like a refund please. Been trying to get ahold of someone

I signed up FOR PICTURE plant identifier a FEW DAYS AGO. When I went to take a picture today I was signed up and charged again today. I only want one account. I like the app, but need a refund on one account.

I was charged 32$ and some change and I cancelled my subscription why am I being charged. I would like my money back

I want to cancel ASAP

I canceled my trial subscription a couple of days ago. I want to be sure I do not get changed any fee due to the fact I canceled my subscription before the 7 day trial period is up.

I subscribed to PictureThis morning. I am trying to cancel my subscription and get a refund. I. Śubscribe ro family plan
Please help me

I am trying to get a refund I did not want to be charged $32! I do not need a subscription!

I was charger 21.19 on June 1st then I was charged32.79 on June 7th. Please refund whichever one is incorrect. Wendy young

My old phone died and the PictureThis App did not transfer to my new Android phone. So, I am having an impossible time trying to get in because I have old passwords in the system.

I have paid for this app but cannot use it. It says that I am subscribed but when I press continue it just says failed?

Cannot start app. I have two months left on subscription. Please make the app work or refund the last four months of my subscription fee. Destroyed phone in April and haven’t been able to sign in since.

Please call me at 559.420.8253.
I’m trying to log in and lost my password

PLEASE HELP! Same issue here for nearly ONE YEAR!!! Finally fed up now that spring is here and I need to have access to my app, that’s why I pay the annual subscription. I need to know what to do to fix this! I keep getting a message saying “poor service” each time I try to take a photo. This has become extremely irritating and frustrating not to mention inconvenient. It’s been almost a year if not a year already since I’ve been able to use this app!! Help me please!!

I purchased this app sometime ago and hasn’t working for the last six months. My subscription renews in June 2023. I have not been able to use it since before Christmas period I want this fixed. I want to keep the app but I want the money for all those months did I miss taking off my new subscription renewal?

I purchased this app sometime ago and hasn’t working for the last six months. My subscription renews in June 2023. I have not been able to use it since before Christmas period I want this fixed. I want to keep the app but I want the money for all those months did I miss taking off my new subscription renewal?

I tried to open my Picture This app and I got a message that I needed another version installed. I went to the app store and loaded an upgrade. Now, the Picture this app doesn't work at all. I click on the icon and it just goes back to the main screen on my iPhone. Why doesn't the app open any more? I have lots of photos in my library and would like to keep them.

I sent you an email on November 16,2022 concerning your app and never heard back from you.I had to reset my new phone because of a bad update just to find out that I had to download your app again which meant I would have to pay for it when I already had paid for it. My scription is good untilJune of this year, but I can't use the app without having to pay for it again. I asked for help then and have not received any. Please tell me how to bypass the payment or please refund my money. I have wasted 3+ months not being able to use something I had already paid for. Please call or email me back to the hotmail address with a solution. Thank you.
480-225-0496

previous email to you.
To:
support@redacted
Details
Subscription
Aloha,

I have a problem and don’t know how to fix it.

I’ve had problems with my phone for a year. Long story short I had to factory reset it in July and I lost your APP. I’ve tried to download it again but it wants me to pay again. I’ve not been able to use the APP since July.

I know I have had a lot of time go by but of course I have forgotten about it until I’m at Home Depot looking for flowers or trying to diagnose Illness on my plants. I just found your email on your site.

Is there anyway to restore the APP without paying for it again and get a refund for the months I lost?

Thank you.

Dani Gordon
480-225-0496

Please cancel my subscription to your product. None of the screens for cancelling in app or through the app store or settings looks the same on my iphone and your unsubscribe option does not appear.

Your app has been accidentally deleted from my iPhone, after renewing my annual subscription. I’ve loaded your app again, but it does not recognise the fact I have already paid for a further 12 months.
What am I doing wrong please?

I need to cancel my account now.

I have a paid subscription for picture this. I no longer have the phone that it was downloaded to. In trying to download to my current phone, it wants to charge me another 29.99. How can I download to my current phone without paying twice? Thanks!

The app does not meet expectations. The diagnose function does not work: it says plants are healthy when they definitely are not. I have tried another app and it corrctly identifies the problems with my plants. I want to cancel and get a partial refund.

Hello I have a premium account but the refresh does not recognize my information and I’m not sure what to do. I switched from and android to iPhone

I’m trying to pay my yearly payment can’t get it done

I cannot sign in even though my subscription is still active. I just confirmed my second annual payment but if it’s not going to work I would like to cancel

I accidentally subscribed to your service but just recently realized it; and would like a refund. I was charged on 6/6/2022 for $31.86.

I’ve paid an annual fee to use the app. When I open the app it says I need to pay. My payment was charged on July 1, 2023

I want a refund you to my money when I specifically canceled the subscription but you used Apple to push the payment through after I had canceled way back in August you took the. Money today 09/15/22 anyway when it was canceled which push the canceled date to next year
Refund please

You have just taken payment for a Picture This app which I thought I cancelled during the free trial. Can I cancel and receive reimbursement please?

You have just taken payment for a Picture This app which I thought I cancelled during the free trial. Can I cancel and receive reimbursement please?

I just loaded your app but I cannot afford a yearly membership. I was told I can cancel but I cannot find the way to do that. Please give me easy instructions.

Hello, I have been trying to delete this app and cancel the subscription fee that my child doubled clicked on my phone. I do not wish to pay for this. Please advise me how to proceed.
Thanks!

Good morning,

I have downloaded the app and just wanted to try it but I didn’t had the chance to try it or cancel it in the 7 days free trial. Now I’ve just noticed that the payment for one year it’s gone and I really need them back as I wasn’t ready to purchase it yet.
Could you please help me and cancel the subscription and offer me the refund?

Kindest regards,
Georgiana

Cancel free trial
And subscription

I was charged and need a refund I canceled this subscription I need a refund

How to cancel subscription PictureThis - Plant Identifier app?

Hi I had just recently downloaded the picture this plant identifier I only won the use it for the free trial I know it is up today but I just got home from work and was going to cancel it today but they just took the money off my car and I need my money to get to work trying to find out can I cancel it my subscription right now as soon as possible and also get a refund back in full or if not in full can I get a lease a portion of my money back because I really need it and thank you

I can't get in touch with picturethis.com. I can't access their Expert even after getting the premiium service. Thanks

Just a question - Changed phones several months ago. Need to cancel the current account associated with buznorma@aol so I can download to my new phone without losing credit for the last few months of paid subscription on phone that no longer has access to internet.

I just purchased another Picture This App without realizing I already have this app and its good to next year. Please cancel the app purchased around July 26th and. refund my purchase price.
Thanks for your kind assistance.
Jay Hockenbury

Hi, I just downloaded your app yesterday on my iPhone because I bought 12 plants & wanted to learn how to care for them. I signed up for the free trial then $29.99 yearly. I took pictures of all the plants & saved them in the app. I tried to transfer the app to my iPad but it only allowed me to open it as if I didn’t already have it on my iPhone. I called Apple & they said to contact you because you’re a third party app. How can I add your app to my iPad without being charged again & without having to transfer the plant information which I already gathered on my iPhone? Thank you.

I kept getting notice on my Picture This app saying I needed to renew my subscription.I couldn't find a way to question this .I had already renewed in January.I paid again and now I keep getting requests again to renew my membership.

I wonder why you charged me $29.99 when actually I actually used your application for even less than a week! please return the amount to me.

Please unsubscribe my account. App is poor with plants and recommendations (very generic). Not worth od any money

I sent message on Monday 24/07/22 requesting a refund for the app which I was trialling but monies where taken before the trial had finished. I tried to cancel the subscription but payment was already taken. I would like a refund for the amount £34.99. Please advise!
Kind regards

Hi .. I am really disappointed.. my kids took a free subscription for 7 days and today is the seventh day and there is already a deduction from my account , this is not fair , please refund

I have tried to cancel my free trial today which was the final day and found that I have already been charged for the whole year! This is not something I want and would like you to cancel the subscription and refund the amount. I have trialled your app and it does not work. Kind regards.

I am needing to update my credit card info for annual payment coming up.

Last night the Picture This App was accidentally purchased on my phone and I would like to cancel and get my money back please? I appreciate your help and understanding.

Impossible to cancel free trial subscription on my IPhone. Please cancel!!! Thanks Demetria DeLia

This is not really a complaint - I just need some help…I have the app on my iPhone and I want it on my iPad too. The iPad is asking me to pay again - help please?

I'm trying to make sure I cancel my husbands account with Picture this. He passed away in February and I destroyed his phone, so I can't delete the subscription from there.

I like the app and thought i would use it enough to pay big bucks for it. But I have been unable to get it into the landscape mode. Very aggravating and will cancel if I can get it to work.

I used your app once thinking that I was paying 2.99$ for a one day use. I was charged $29.99 for a year which I would never have wanted. I have tried twice to contact your company to no avail. I haven’t received a reply at all. Shame on you. Please charge me for the one day use and credit me for the difference. People make mistakes all the time. I will never recommend your app to anyone. I’m truly disappointed.

Hello, on July 1 2022, I accidentally purchased your Gold Membership NO. C71C2DOD 74. I have canceled my membership and declined all benefits but I have not been able to cancel it through the App Store, it does not give me that option. Please cancel this membership and please email me that it has been completed. Thank you very much Denise Borgeson

Was charged twice. Once 29.99, the a week later 42.00. Help!!!!

Please cancel since I never used it. I can’t find the cancel button

Hello i changed mobile phone ans canot accès anymore to thé app. How can i do ? Thank you

i accidentally downloaded “Picture This” free trial app. i tried to cancel it but don’t know how. now this prescription is in my iPhone’s prescription list. please be kind to cancel it. i appreciate a confirmation please. thank you very much.
ken xi

my name is Ken Xi. i accidentally downloaded Picture This app for free trial. Please cancel my free trial and subscription. It was a mistake. Thank you!
Ken Xi

Hi,

I forgot to cancel my free trial this past week and got charged for the yearly subscription. I realize this is a mistake on my part, but I am really low on money this month and would really appreciate if I could get it refunded.

Thank you
Kayonna S

The app is not opening. I have renewed and have receipt but app does not open just a black screen with the name of app.

100000 like my tik tok I'd please

I thought I was buying a one use at $2.99. Instead I was billed $29.99. I only used the app once. Would you please credit my card the appropriate amount? Thank you

Hello, I was supposed to cancel the free trial this past Saturday can you refund me the $29.99? I was confused when I got it b/c I was told that it was free. It wasn’t and there was the free trial. I’m going to try and follow the directions to cancel it now from my I phone. Thank you.
Julie Becker

Sirs,
Invoice of 4th May 2022 / Orange : 19.99 euros : subscription Picture This Premuim 2 ( 1 year )7 days free
Invoice of 7 th June 2022 / Orange : 19.99 euros : subscriptionPicture This Premuim 2 ( 1 year ) 7 days free
I shouldn ' t have paid twice. Would you please pay me back the amount of the second invoice through Orange ! Thank you. Frédérique Peutet

I did not realise there was a subscription charge. I have cancelled immediately. Can you please let me know that I will not be charged thank you

I mistakenly purchased/Downloaded "Picture This" app with Apple. I do not want this app and I do not want to be billed for this. Currently it is a free trial for 7 days. I want to cancel this immediately. Please call me @ 612-227-4388.

I wish to cancel my subscription to Picture This-Plant Identifier.
ID R24G09ZZJ73DBS Seller N6J463H2TS

When I try to download it comes up with page asking me to pay again. Then it displays error message. This is 2nd time in 2 weeks this has happened

Regards Geoff Farr

Hi. I’ve just renewed my my subscription but I have a new phone which is now apple when I was android. There is no where to log in with original email and it’s trying get me to subscribe again with my apple I.D please help, I really want to use the app with my new phone that I’ve paid for. Thank you

Please may I have a refund of the 24.99 I paid today in error. I didn’t realize I had gone into the second year subscription sorry. I am flat broke and need the money desperately. Thank you very much.

I downloaded the app approx a week ago and only wanted the 7 day free app. After downloading I checked my cc and I was charged for the app. I sent an email to the App Store asking for a refund and have not heard anything back. I immediately cancelled the app on my phone. I since checked my cc and have been charged for it. Please reverse the charges on my cc. Thank you

I wasn’t given any warning with my subscription renewal. Can I please get a refund? It just went through for one more year and I can’t afford it. Thanks so much for the help.

When downloading app it gives me error message- DF-DFERH-01

I have had your app for several years. I purchased a new phone, iPhone 13 pro and when my phone company attempted to download my old android phone they messed it up badly, some things were transferred three and four times and other things didn’t get transfer at all. My Picture This app didn’t get transferred at all. Can you help me?

I renewed my subscription in April but when I go on my phone, it is asking me to sign up. I originally had the account on my ipad with Lynndavis1963@redacted and that ipad is no longer useful so I switched the account to my phone, changing my email address to lynnied46@redacted. please switch to my phone and Id like to have the year starting from todays date as I havent been able to use it. I truly love the app and would like this done asapnif possible. Many thanks!

Trying to connect but it says fail. Love this app can you please help.

I have a membership that I paid 29.95. My phone had to be restored, I reloaded the app but wants me 29.95 again? And if that can't be done, I don't want it automatically renewed thru iTunes!

After a reset on my iPhone I cannot access the remainder of my subscription. Please sort this out. Regards Linda

Bonjour, j'ai tapé par erreur sur picture this plante, je suis désolée, je ne veux aucunement faire un abonnement, bien cordialement
Michelle

I purchased this for my phone may 10,2022. Order # ML4DGYT937 Document # 159543989119. Judy Shafer 685. 133rd Ave Wayland, mi 49348. My phone does not recognize it . I pd $29.99 plus 1.80 tax total $31.79. I have asked to have someone call me and I have not having any luck. I had your service one yr ago and cancel it before the auto renewal. I later decided to purchase it again on May 10 by using the apple App Store. Can you please help ?? Phone # 616-318-0770

Why don’t you have a contact number I’ve searched all over this is not good business I was considering keeping this app but what kind of business doesn’t have a contact number?

How do I share all plants in particular album with another party?

Ich möchte mein Abo kündigen ! 9 mal haben sie versucht 29,90 von meiner Kreditkarte die gesperrt und auf Null ist abzubuchen . Ich bin Bankrott!!! Bitte kündigen !!

I cannot connect with PictureThis. The message is retry. Please either tel me how to cannect with the app or refund my annual subscription from March 2022

You just charged my bank account 32.09 and I had canceled that. Please refund.

Please cancel my subscription if not already canceled. Thank you. Will I be reimbursed the charge of 31.86? I thought I had cancelled in the first few days of trial.

Bought "Picture this for 1 year !!!!! More than a month or so ago I received a message asking me if i wanted to renew my "abonnement" and my answer was no ... SINCE THAT DAY I CANNOT USE MY APP ANYMORE !!!!!!!!!!! INSTEAD I PAID UNTIL THE 14 TH OF MAY !!!!!!!!!!!!!!!! PLUS I REALISED THAT WHAT WAS "MYGARDEN" I PAID FOR TOTALY DESAPERED WHEN I NO LONGUER HAVE THE APP !!! I can understand I cannot use it anymore but I should "at least" keep what I paid for "my ONE YEAR GARDEN' Best regards Roxan Beis

I canceled this app May 3,2022.. Order # MQKN238DS5. Document # 157541220676
I selected this app in error & $45.99 was debited on my visa. I haven’t used this app & would like a refund

Please cancel my subscription. I’m in my 7 day free trial right now.