contact PictureThis: Identify Plant, Flower, Weed and More

Contact PictureThis: Identify Plant, Flower, Weed and More

App by Glority LLC

Report an issue with PictureThis .
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Why should I report an Issue with PictureThis: Identify Plant, Flower, Weed and More?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Glority LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

PictureThis: Identify Plant, Flower, Weed and More Features and Description

{Instantly identify plants. Accurate, fast and content rich! In addition to description and plant care tips, enjoy beautiful plant pictures around the world. PictureThis helps more than 30,000,000 users identify, learn, and enjoy all kinds of plants: flowers, trees, succulents, cacti and more! When you take a walk during sunny days, have you ever come across a beautiful flower you would know more about? When you’re doing gardening work, have you ever needed tips on plant caring? Simply take a photo of the plant, PictureThis answers all the questions for you. PictureThis is capable of identifying 10,000+ plant species with accuracy of 98%, better than most human experts. With revolutionary artificial intelligence engine, it’s constantly learning from experts and specialists, identify more and better everyday. And now it’s all at your fingertips! Picture this plant, and enjoy! Key Features: - Instantly identify thousands of plants, flowers, and trees with advanced artificial intelligence - Learn about plants and discover beautiful plant pictures taken by our users around the world - Get suggestions and advice from a network of friendly horticulture specialists --Plant care tips and water reminders, help you better grow your lovely plants - Easy-to-use interface with friendly guides, help you get the best photo - Quickly and easily share your photos with a growing community of plant lovers - Keep track of all the plants, trees, and flowers you identify in your own personal collection PictureThis team hopes to build a vibrant community for plant lovers and help more people know more about plants. PictureThis is also a recommended-app on Google Play. CONNECT WITH US

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Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I wish to cancel my subscription for the PictureThis - Plant Indentifier app. When I go through the usual way of cancelling a subscription I am only faced with ways to renew and no option to cancel. You may wish to address this omission


    — by Dave Lumsdon on Sep 11 2021

  • I didn't mean to subscribe, I had the free trial but forgot to cancel before the payment was made. Could I please have a refund?

    — by Susan Endrodi on Sep 10 2021

  • I got a charge for a subscription to picture this on my pay pal account and I didn’t sign up for it or have the app on my phone. I did however check the app out, but didn’t use or keep it once I saw it was a subscription. How do I get my account refunded? Thx

    — by Lisa Splain on Sep 07 2021

  • I’m subscribed to this app until 6/22, but when I downloaded the app and try to login it shows that I am subscribed and then a “failed” window opens up. Very frustrating!

    — by Aran on Aug 31 2021

  • Good Morning. My name is Shuntell. I was charged a fee and never new I even had this app. Never even used it and I want my money back.

    — by Shuntell Bill on Aug 29 2021

  • I was charged $29.99 after I went through the process of canceling my subscription on your app. I would like a refund please. I have canceled my subscription through my iPhone settings now, but it is unacceptable that I was charged even after canceling via your app. I really cannot afford to lose this money right now.

    — by Alexandra Dinser on Aug 28 2021

  • App not allowing me to take photo and receive answer to plant I photo'ed. I get an ad for free id's? Won't allow the app to give me answers to the photo

    — by Chris Swole on Aug 25 2021

  • I wish to cancel my subscription to Picture This. Member #B55458DC59. Subscription expires September 3 2021. Please do not renew this subscription. There appears to be no other method for cancelling this app.

    — by Donald Henry on Aug 21 2021

  • Works for months, then suddenly failed to identify. Subscription is current.

    — by Joel milgram on Aug 20 2021

  • I got a bill from this company, picture this and did authorize a renewal or payment. I want it refunded please and end the subscription asap.
    [email protected]

    — by Kim Shane on Aug 18 2021

  • Hello. I have been a subscriber for the past year and I was resubscribed on august 7,2021. I am hoping to cancel my membership and get a refund. Thank you.

    — by Bridget Foy on Aug 13 2021

  • I am extremely disappointed that I have paid the $19.99 for a year back on April 11, 2021 and am still getting messages that I should join. I would either like a refund or reset the renewal date to Aug 13, 2021. Please reply. Thank you Sudha

    — by Sudha on Aug 12 2021

  • It is not working AGAIN!!!!!!!

    — by janet V dauria on Aug 12 2021

  • Hi there! I bought a year of ‘Picture This’ last summer. I have tried to cancel my subscription so it would not renew, but it looks like it renewed today (Aug 11). May I please get refunded for this? Thank you. I just went into my account to make sure my subscription is cancelled.

    — by Logan McDowell on Aug 11 2021

  • I paid for a year two months ago and it’s making me pay again like I don’t already have an account

    — by Alexis Fecteau on Aug 11 2021

  • I tried a free trail but it's not what I wanted cancelled same day but my account has been deducted £19.99 please can you let me know why

    — by Nicola Albin on Aug 10 2021

  • Hello, I got the trial subscription but did not cancel timely and my credit card was charged. My subscription is active through June 20, 2022. So my question is, how do I cancel before it renews again next year? The app is pretty pricey and I don't want it to renew again.

    — by Esther Salinas on Aug 09 2021

  • Please can you add calathea concinna. I downloaded you app to keep track of all my house plants and has mis identified several

    — by Francesca Attwell on Aug 09 2021

  • I cannot get this app to work at all. It says that I have a poor connection, though I have all bars. I even upgraded to premium, but that didn't help either. Please advise.

    — by Lisa D. Johnson on Aug 08 2021

  • I paid for the app & now it won’t work and says I have to pay again. I have proof I paid in an email from Picture this! Shame on you all these poor unhappy customers! If no response trust me, I will inform everyone you are a scam

    — by Beverley Iphone on Aug 07 2021

  • Hello. Earlier today, while with my young son, we were exploring the "Picture This" app from the App store. After a few quick clicks, I was guided directly to the premium version of the app and was charged $29.99 for a subscription. I would kindly ask that this money be refunded, as I do not want this product. I would be happy to pay the $2.99 for the one week Gold option if a full refund can not be awarded.
    Kind regards,
    Stacie Pillar

    — by Stacie Pillar on Aug 07 2021

  • I downloaded the app and deleted it within around 3 days and yet was still charged £19.99 for the usage of the app that I didn't even have anymore. I would like a full refund

    — by Max Sanders on Aug 06 2021

  • My blackberry plants are misidentified as raspberry. My jalapeno peppers are misidentified as cayenne.

    — by John Delin on Aug 06 2021

  • Have been charged £19.99 through Google play...I did not intend to purchase this app and it is not installed??

    — by Jill Baxter on Aug 06 2021

  • How do I link my android phone to my pc so I can use your app on my pc? Thankyou folks

    — by Robert Thomas on Aug 04 2021

  • Please Refund duplicate payment & do not renew in April 2022. I was charged for Picture Insect and did not enroll. Please issue refunds now .
    I changed from gmail to iCloud email address so confirm that only once I was billed 35.00 for Plant App. It is the only fee I should ever have paid .

    — by Betty Hallowell on Aug 02 2021

  • Morning I signed up to 7 day free trial but after a few days I cancelled subscription as it wasn’t what I expected Today you’ve taken £24 99 for years subscription I can only assume I failed to cancel correctly I have cancelled again today but request a refund please I can’t afford to write off £25 Pay pal are happy to assist me but would rather try & sort it myself directly Thankyou

    — by Jane Yeo on Aug 01 2021

  • I need to cancel my subscription. I can't find menu on your site to do it. Could you please help me?

    — by Kelli J Carl on Jul 30 2021

  • Please cancel my subscription

    — by Leann Shelman on Jul 29 2021

  • I need to speak with someone to cancel this subscription.

    — by Lori Kartanowicz on Jul 28 2021

  • I have the Picture this app and it worked great for a year. Now, for some reason, I am not able to take a photo.

    — by janet V dauria on Jul 28 2021

  • Please cancel my subscription. I was charged during the free trial. Please cancel

    — by LaSonya Foster on Jul 27 2021

  • Really unhappy I canceled my FREE trial in the timeframe of a week and was charged anyway looked at customer comments looks like a really common problem what a joke The unexpected debit put my account into a negative balance that will cost me 30$ and then when I tried to do a live chat they asked me if my account information was the same and then informed me they were going to charge me a fully refundable $1 to talk to somebody and then when I tried to tell them No the set up went down and right now I am so mad if this free trial ends up costing me 80$ I think I might blow up

    — by Patricia Day on Jul 25 2021

  • Cancel All and Any subscriptions I have with picture this. I don’t want any more money taken from my account for this app. I have deleted it from my phone. Thank you
    Lori Kartanowicz

    — by Lori Kartanowicz on Jul 24 2021

  • I am already a confirmed subscriber and have just renewed but have never been able to use it’n

    — by Richard Elliot on Jul 21 2021

  • I canceled Pic this right after you charged me 39.99 and it says it is still active. I would like a refund please.

    — by Donna on Jul 19 2021

  • Please can I cancel my subscription.

    — by Julie on Jul 19 2021

  • I have a paid subscription so that I would not have ad s for this app & now when I try to open it. It’s telling me that it will now have ads. Why will it now have ads. If this can’t be corrected. I would like a refund.
    Thank you.
    Arline (Claudette) Carson

    — by Arline Carson on Jul 18 2021

  • I have a paid subscription so that I would not have ad s for this app & now when I try to open it. It’s telling me that it will now have ads. Why will it now have ads. If this can’t be corrected. I would like a refund.
    Thank you.
    Arline (Claudette) Carson

    — by Arline Carson on Jul 18 2021

  • I thought I was signing up for free trial but I was charged $29.99. How do I cancel & get refund?

    — by joan bailey on Jul 17 2021

  • I was pretty sure I cancelled my subscription prior to the time allowed but see that I was charged or another year. I didn’t authorize this and would like to have the $29.99 charge removed.

    — by Marianne conner on Jul 17 2021

  • Please can you cancel and refund my subscription I was signed up to the free trial, and clicked the yearly subscription, i then tried to change it to monthly and then cancel but I was immediately billed for both the £24.99 and the £4.99. Please can you refund and cancel my subscription

    — by Ciaran Barry on Jul 17 2021

  • Dear Customer service. I have cancelled my trial of the app a few days ago and deleted the app. I have still been charged today for subscription though. Please refund the mkney as it was a mistake

    — by Iryna Momotenko on Jul 17 2021

  • Delete my account to Picture This.I have the right to erasure of my account and any and all information, this in accordance with “GDPR” - General Data Protection law. There’s a $7,500 penalty for non compliance.

    — by Margaret Walsh on Jul 16 2021

  • Didn’t want to subscribe, don’t like product, won’t use, and would like a refund

    — by Jessica Shumway on Jul 15 2021

  • I thought my subscription was canceled but I was charged for another year. I have made sure it is canceled but I would like a refund for my last charge. Thank you

    — by Adele on Jul 15 2021

  • I canceled my trial immediately after loading the app well before July 6. Now I am charged as of July 6. Please refund.

    — by Joan Hawley on Jul 15 2021

  • I was charged for a year subscription after signing up for a free trial... In absolutely no way did I approve you to charge me for a year long subscription and demand a refund.

    — by Taylor Kanavy on Jul 13 2021

  • I purchased your premium membership back in March 2021 and have not been able to use the app at all. Suggestions

    — by Tim Falls on Jul 13 2021

  • I got your app to identify one plant on Fourth of July weekend. I chose the free trial knowing it was a one time thing. After use I immediately went to the manage my subscription option and canceled. To my dismay, I got charged for the yearly membership. I would really appreciate you giving me a refund because I have already cancelled. Thanks.

    — by Finn on Jul 12 2021

  • I was charged $29.99 IMMEDIATELY even though I thought this was A free trial. I called my bank immediately upon realizing that you had zapped the money out of my account and they will be in touch if you refuse to refund. I would never have done this without a free trial and want my money back! This is NOT what I was agreeing to!

    — by Consandra Crocker on Jul 12 2021

  • Sorry I have been charged by picture this yet it says they have no record of me applying for premium
    I'm so angry

    — by Aideen Clayton on Jul 11 2021

  • I cancelled my use of this app after a free trial but have still been charged. Please refund to my card as I have deleted it have no use for it.

    — by Helen Bethell on Jul 10 2021

  • I have downloaded the App in error and didn’t realise how much it was and cannot afford it. Please can I have a refund?

    — by TraceyWJ on Jul 10 2021

  • Hi, I just wanted to know how to receive a refund for the $19.99 yearly subscription. I tried the 7 day free trial and decided I would not be subscribing. But it has already charged my paypal account. I just cancelled the subscription, could you help me with with the refund process?
    Thank you,
    JeNeil Heugly

    — by JeNeil Heugly on Jul 09 2021

  • I cancelled my subscription, but was charged.

    — by Dianne James on Jul 09 2021

  • How do I get a refund? How long does it take?

    — by Debbie Leblanc on Jul 07 2021

  • Please immediately stop free trial. If you have changed me I want a refund. I have deleted app from my phone.

    — by Michelle Denham on Jul 06 2021

  • I have a subscription but the app will not let me past the front screen. I hit “continue” and I get a message saying “you are subscribed to this” so I hit ok then a message box says “failed”. I have deleted the app and reinstalled and still the same. Very cross

    — by J MURRAY on Jul 06 2021

  • Hello
    I downloaded the app for the 7 day free trial and intended to cancel before the 7 days expired however you have taken an unauthorised payment if £24.99 before the 7 days expired from my account which I want refunded please .

    — by Valerie Mann on Jul 06 2021

  • Had to change phone due to a malfunction. I am not able to use Pictur this app even though my subscription is in effect until 2022. Please advise, thank you

    — by Robert Silverman on Jul 05 2021

  • I tried to do the free trial but it charged my account for the annual fee. This is not what I requested. I have gone in and cancelled but I would like a refund

    — by Jennifer kobus on Jul 05 2021

  • Please cancel my subscription to PictureThis app. It's day 5 of my 7 day free trial. Please cancel. Thank you.

    — by Linda Miller on Jul 05 2021

  • I canceled my subscription but you still charged me. Please reverse the charges or I will report fraud on my account.

    — by Nikki Shelgren on Jul 05 2021

  • Plse remove ac details and arrange a refund of subscriptions as don’t want this and with my 14 days for plant this plant identifier… plse confirm refund

    — by Nichola on Jul 05 2021

  • I thought I was getting a free trial and not being charged! Please reverse the charges as I do not want this subscription!!!

    — by Byran and Julie (Optional) Blackham on Jul 04 2021

  • I downloaded your app which said free but now tells me I am making subscriptions after trial period. Not used app, deleted straight away but cannot find a way to delete subscription from ITunes. This is very deceptive. Confirm you will not be taking any money!

    — by Belinda on Jul 03 2021

  • I paid for my app and changed from an android to an IPhone and the app won’t recognize my account when I try to open the newly downloaded app. Please help. I recommend you app to our garden club.

    — by Judy Maung on Jul 03 2021

  • Please cancel my subscription to PictureThis as I have never used it. It was hit by mistake and I have constantly tried to cancel the subscription but you have charged my daughter’s and husband’s credit card and that is not acceptable. I would like a reply please.

    — by Gae Malkior on Jul 02 2021

  • Please cancel my subscription to PictureThis as I have never used it. It was hit by mistake and I have constantly tried to cancel the subscription but you have charged my daughter’s and husband’s credit card and that is not acceptable. I would like a reply please.

    — by Gae Malkior on Jul 02 2021

  • @txemanmix
    [email protected]

    — by Txema navarrete on Jul 02 2021

  • Signed for free trial and cancelled straight away but they took the full yearly amount and no refund.

    — by Rachael xyz on Jul 01 2021

  • After downloading the app it said I would get the 7 day free trial but was charged for the year; I want a refund

    — by Afiya Gomez on Jul 01 2021

  • I ate two thumb tacks of picture this app and I deleted one which deleted both and I'm trying to reinstall the program picture this that I paid for but it won't reinstall or download

    — by Terri Riches on Jul 01 2021

  • Please cancel my subscription, it was advertised as a free app and I do not have funds to pay

    — by Jane Rodgers on Jul 01 2021

  • I purchased a subscription for your app somewhere around 3 months ago. Recently I changed my device from an Android to a iPhone and it won’t allow me to restore my subscription. I read that by contacting technical support threw the app you could be of assistance even if my data isn’t transferred I would be happy to have access to my membership and continue my research!
    Thank you for any and all assistance you may give into resolving this matter.

    Nick Gross

    — by Nicholas Gross on Jul 01 2021

  • I need a refund. I got 31 dollars taken out of my card this morning, I never got a warning saying the free trial was going to end and if I wanted to continue it or not.

    — by Destiny on Jun 30 2021

  • I was wondering if you guys did refund for subscription. My child had my phone and bough the subscription and i am extremely in need of money and can not afford to waste anything at this time. Please help if you can I’m so sorry.

    — by Michelle on Jun 29 2021

  • My credit card was charged $31.98 for an App I never purchased. I have tried to cancel this through but it isn't going through.

    — by Beatrice Savocchia on Jun 29 2021

  • I renewed my yearly subscription this spring. I paid my dues. Now I have been billed another yearly subscription PLUS 2 Months of monthly subscriptions. I DEMAND A REFUND,

    — by Susan on Jun 29 2021

  • I renewed my yearly subscription this spring. I paid my dues. Now I have been billed another yearly subscription PLUS 2 Months of monthly subscriptions. I DEMAND A REFUND,

    — by Susan on Jun 29 2021

  • I signed up for the “1 week free trial”, used it to identify different plants and flowers around my yard for maybe an hour then cancelled my subscription immediately. However they subscribed me for 1 year at $49.99. This is ridiculous and I want my money returned ASAP!

    — by Jen krikshiunas on Jun 29 2021

  • On June 25 I signed in for a 7 day trial on Picture Icancelled when I saw the cost. I was billed on my Apple acct for $32,39. Needrefund immedi

    — by Barbara lowe on Jun 29 2021

  • I have asked for a refund and still not got one. Signed for 1st 7 days free and I cancelled the first day and you charged me for the year. Your a scam conpany

    — by Rachael xyz on Jun 29 2021

  • I didn’t want to order picture identification,
    so please may I have a refund of £24.99.
    Kind regards: Mr Howard Ferguson

    — by Howard Ferguson on Jun 28 2021

  • I recently had to get a new phone and I also changed my phone number and now I can't use, it keeps telling me I have no purchase record.

    — by Deborah L Smith on Jun 27 2021

  • Hi i would like a refund for my subscription. I tried cancelling it but i got charged

    — by Madeline Boire on Jun 26 2021

  • Hi,
    My name is Merlin Mathew. I installed picture this app on my phone for a free trial and accidentally got extended and got charged the subscription fee. Could you please return the subscription fee? I have not used the app last month.

    — by Merlin Mathew on Jun 26 2021

  • Hi there, I recently downloaded your app to identify a specific plant my husband got gifted.
    I didn’t realise I had signed up to automatically renew after my 7 day trial and now you have taken £24.99 From my bank account (which was the last of my money) I only used your app As it was “free” the once and thought nothing more of it Until yesterday when I noticed my missing money. I have now managed to delete my subscription with you, but would really appreciate it if you could refund the sum of £24.99 back into my account. Look forward to hearing back from you, thanks. Jade

    — by Jade sitford on Jun 26 2021

  • I did not authorize you to take money out of my account. Want a refund ASAP. If not received I will be calling my bank. Thank you

    — by Mary Mccloud on Jun 25 2021

  • How can I delete plants/ flowers from the app?

    — by Gail Griffin on Jun 25 2021

  • Yes I cannot connect picture this on my 321 333 9407 I have already paided about two weeks ago and it keeps telling me to pay again.Please resolve this matter

    — by Juan A Perez on Jun 25 2021

  • Hi,
    I tried to cancel my subscription, but I think there must have been a technical error. I was charged $29.99 on April 16, 2021 and would like a refund. I tried canceling my subscription again and this time it seems to have worked. I have also not used your service since the free trial period. I hope we can come to a resolution. Thank you for your time!
    Lauren Kowalski

    — by Lauren Kowalski on Jun 24 2021

  • i paid the subscription but i cannot even log in !!! when i try to, i keep getting the “subscribe” screen and then “failed”. solve the problem or give my money back.

    — by karla meursing on Jun 24 2021

  • My picture this app is frozen on a page with a big leaf and option to upgrade. When I touch any of the response areas I get a failed message. My subscription is up to date and I don’t need to upgrade.

    — by Marcia on Jun 24 2021

  • Misunderstanding in the free trial. Canceled subscription right away and still got charged. Please refund me!

    — by Ryan Phillips on Jun 23 2021

  • I have taken a pic on the same plant and have received four different identities. What’s wrong? I know what the plant is and it doesn’t identify correctly.

    — by Olga on Jun 22 2021

  • I subscribed, only on my 2nd day and it says I need to register. My trial ends in 5 more days, if it doesn't work by tomorrow I will cancel it.

    — by Teri Forte on Jun 21 2021

  • No complaint! I need to pay with a check! how do I do this? Can you send me a bill?

    — by Gary Van Sickler on Jun 21 2021

  • I have received messages saying I need to renew my subscription. I want to. But it won't let me. Please help.

    — by John Ley on Jun 21 2021

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