Contact My station Customer Service

Why should I report an Issue with My station?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Schweizerische Bundesbahnen SBB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It should be possible to use a station manually and not be forced to grant location access! I had to uninstall the app because of this behaviour.Everytime I try to zoom in so I can see where I need to go for different shops the map just randomly vanished into a direction.

2. wegführung nie funktioniert..Traurig dass Mitte 2017 Runtime Permissions noch immer nicht unterstützt werden.

3. The app does not start if it is not have access to location service (GPS).

4. maybe due to newer Android version?please change this red color, its pain for eyesA good idea, but badly implemented.

5. Von der Kernfunktionalität her eigentlich interessant.Accepted a flyer advertising this at Zürich Hauptbahnhof.

6. Literally unusable for the only purpose I downloaded it.crashes right after starting the app.

7. for Bluetooth Ready to deinstallBluetooth enabled = crash.

8. UI kritisieren fange ich jetzt mal gar nicht an.

9. Installed, but does not even start.

10. is approximate, because the app cannot follows correctly when I moved.

11. to follow proposed paths.

1. Fix My station Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My station: Restarting the app will resolve most errors.
2. Update the My station App. Here is how:
   1. On Android goto PlayStore » Search for "My station" » Open My station » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My station » click "UPDATE".
3. Clear My station app cache: Clearing cached data will force your app to retrieve the latest data directly from My station servers.
   1. On Android, goto Settings » Apps » Select "My station" » click Storage » click "Clear Cache".
4. Check My station app permissions. If any of these permissions required to use your device's features are disenabled, My station might not work.
5. Uninstall and reinstall My station. If nothing else has worked, completely uninstall My station then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My station not working

2. Fix My station Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My station be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My station not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My station may not be able to connect to the Internet when running in the background.