Contact Coronavírus Customer Service

Why should I report an Issue with Coronavírus - SUS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Governo do Brasil to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - Área de notícias oficial do Ministério da Saúde do Brasil com foco no Coronavírus.

1. Just this week, the Health Ministry hasnt posted the desease numbers for a couple of days and no apologize has been given.Used to be a great app with very detailed info.

2. Seems like the government launched it only to keep the appearances, but we know that their efforts is not in controling the desease through the spread of informative data.

3. However, regardless, it is certainly adequate as it is a comprehensive source of information.Guys, it's an information and triage app realeased by the Brazil's public system of health.

4. But now Brazilian government is trying to hide its incompetence to manage the disease by omitting valuable data.

5. The only problem is that most people don't use it and, therefore, makes the results inaccurate.Brilliant. If only it were updated to show the statistics of one's nation rather than solely Brazil's, it would be perfect.

6. The app is pretty much useless now.For those who are not from Brazil, the app was made by the Brazilian government specifically for our country.

7. Muito claro e completo!This is an app developed for Brazil to get information about the virus.

8. Please stop with the bad evaluation.App didnt receive proper propaganda, therefore less than 5% of the citizens have it in their phones, making it a useless app.

9. And the data is not reliable.Great app is being very helpful for the purpose it was made.

10. People who are frustrated that it's in Portuguese, just delete the app and get over yourselfes!Very few informations about the disease.

11. The idea of moniting the covid-19 and see if you were exposed to it through a Bluetooth monitoring is amazing.

1. Fix Coronavírus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Coronavírus: Restarting the app will resolve most errors.
2. Update the Coronavírus App. Here is how:
   1. On Android goto PlayStore » Search for "Coronavírus" » Open Coronavírus - SUS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Coronavírus » click "UPDATE".
3. Clear Coronavírus - SUS app cache: Clearing cached data will force your app to retrieve the latest data directly from Coronavírus servers.
   1. On Android, goto Settings » Apps » Select "Coronavírus - SUS" » click Storage » click "Clear Cache".
4. Check Coronavírus app permissions. If any of these permissions required to use your device's features are disenabled, Coronavírus might not work.
5. Uninstall and reinstall Coronavírus. If nothing else has worked, completely uninstall Coronavírus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Coronavírus not working

2. Fix Coronavírus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Coronavírus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Coronavírus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Coronavírus may not be able to connect to the Internet when running in the background.