Contact MoneyCard Customer Service

Why should I report an Issue with MoneyCard?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alelo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Aplicativo oficial para consulta de saldo e extrato do seu cartão MoneyCard nas moedas Dólar, Euro, Libra e Real. - Consultar online o saldo do seu cartão MoneyCard. - Permite controle de gastos através de consulta de transações em tempo real. - Disponibilizar os telefones de contato da Central de Atendimento ao cliente, com atendimento personalizado sobre o Moneycard.

1. Após abrir ele fecha automaticamenteNão consigo consultar meu saldo a mais de uma semana, ja liguei na central e foi totalmente inutil.Totalmente absurdo que um aplicativo desses, que funciona super mal, não foi atualizado desde 2017! Quem está viajando e depende do aplicativo pra consultar o saldo do cartão está ferrado.

2. [cod:0]Não funciona com a versão mais atual do AndroidPor favor conserte o aplicativo, nao funciona, não consigo entrar na minha contasó da erro faz uma semana, não consigo ver meu saldoNão funciona mais.

3. E como outros usuários comentaram, ligar na central é totalmente inútil.Erros constantes.

4. Quando funciona só mostra sado e extratos dos últimos 30 dias.

5. Não mostra debitos de tarifas no extrato.

6. Simplesmente pára de funcionar e é impossível usá-lo.

7. worked one day... now I only get an error message.

1. Fix MoneyCard Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MoneyCard: Restarting the app will resolve most errors.
2. Update the MoneyCard App. Here is how:
   1. On Android goto PlayStore » Search for "MoneyCard" » Open MoneyCard » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MoneyCard » click "UPDATE".
3. Clear MoneyCard app cache: Clearing cached data will force your app to retrieve the latest data directly from MoneyCard servers.
   1. On Android, goto Settings » Apps » Select "MoneyCard" » click Storage » click "Clear Cache".
4. Check MoneyCard app permissions. If any of these permissions required to use your device's features are disenabled, MoneyCard might not work.
5. Uninstall and reinstall MoneyCard. If nothing else has worked, completely uninstall MoneyCard then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MoneyCard not working

2. Fix MoneyCard Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MoneyCard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MoneyCard not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MoneyCard may not be able to connect to the Internet when running in the background.