Published by Zazu Africa Ltd on Nov 9, 2023

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Why should I report an Issue with ChitChat - Because Money Talks?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Zazu Africa Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact ChitChat - Because Money Talks image 1 contact ChitChat - Because Money Talks image 2

About ChitChat - Because Money Talks

1. Supported by Mastercard, we bring secure messaging together with virtual and physical cards for a seamless experience.

2. ChitChat is the ultimate social commerce platform, where "Money Talks".

3. With ChitChat, stay connected and empowered while managing your finances and social interactions.

ChitChat Customer Insights

1. After several hours of trying the app eventually opened, after signing in I tried to send my passport details, after taking the photograph I got a message saying processing then still processing this continued for over 30 mins, until eventually it opened but when I clicked on the send button I kept getting network error this continued 6 times until I just gave up if I could give this app a minus rating it would be minus 10The app is good has very nice user friendly interface and pretty good support the only problem I faced is that it constantly crashes atlist once a week and I have to redownload it "such a drag" but over all it's pretty good and I can recommend itDon't west your time bad app beyond reasoning I give it 1 star because am being nice.... The user interface is nice good design.. But unfortunately you can't even get a simple verification It took my freands months just to be re...

2. And it is just perfect for online transactions with the safe and easy options they have! (They fixed it, loading funds from Mobile Money platforms is working okay now.) I would recommend it, it's pretty good!!Its a great application.

3. I'd definitely recommend this app to friends and family and keep it up yall!!The app is okay, their verification process and their customer service is horrible to say the least, the lie they tell is verification will be done in like 12hrs or worst case scenario 24hrs, it took me over 3weeks to get the verification done.

4. A bit of restriction on the one use and the 30 day use cards but u can freeze your card to render it null till you reactivate it and that's a bonus! Many thanks to Bertha from their customer care for her understanding and helpful attitude.

5. It is pretty seamless with money transactions across platforms, loading funds and withdrawing them is quite instant, especially since they even provide a card.

6. Thanks.Great app but there's an update bug that pops up from time to time and prompts me restart the app, and there's actually no update.

7. The app should contain a notifications feature where we can stay updated and keep, perhaps even be saved for later references.Am giving it a two because it once helped me.

8. I wouldn't recommend it if you are in a hurry to make transactions!I love the app and the whole system.

9. Please look into that it gives a bad experience and add notifications in the app, not those that appear on the notification bar then disappear when clickedUpdate on refusing to open.

10. Could you add a feature that allows us to get rid of accounts we no longer use? For example, I added some accounts for temporal savings.

11. This is mobile banking! Fast and convenient.

Steps to Troubleshoot & Fix ChitChat Issues

1. Fix ChitChat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ChitChat: Restarting the app will resolve most errors.
  2. Update the ChitChat App. Here is how:
    1. On Android goto PlayStore » Search for "ChitChat" » Open ChitChat - Because Money Talks » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ChitChat » click "UPDATE".
  3. Clear ChitChat - Because Money Talks app cache: Clearing cached data will force your app to retrieve the latest data directly from ChitChat servers.
    1. On Android, goto Settings » Apps » Select "ChitChat - Because Money Talks" » click Storage » click "Clear Cache".
  4. Check ChitChat app permissions. If any of these permissions required to use your device's features are disenabled, ChitChat might not work.
  5. Uninstall and reinstall ChitChat. If nothing else has worked, completely uninstall ChitChat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ChitChat not working


2. Fix ChitChat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ChitChat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ChitChat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ChitChat may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Account deletion

    — by Japhet silwamba 1 year ago

  • I want to delete this account because you are responding to my password reset requests up to now.

    — by Thirdborn Chisanga 1 year ago

  • It's not helping me so i just decided to delete my account

    — by Theo Nathan 1 year ago

  • I would like to complain about your app..... I made a mistake the registering for the account?

    — by Joseph phirir 2 years ago

  • Delete my Zazu account

    — by Reubenkasema 2 years ago

  • I'm deleting my account because I have found a better banking app , I make the request under GDPR law, if you are to deny me from having my account deletion , you will be fined a $7,500 under CCPA and a 4% of annual turnover over under GDPR

    — by Nicholas Chisanga 2 years ago

  • I would like my zazu account to be deleted due to wrong information during regestration

    — by Damian mubanga 2 years ago