Published by AR Mobile Dev on Aug 30, 2024

Report an issue with TiviMate IPTV Player.
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Why should I report an Issue with TiviMate IPTV Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AR Mobile Dev to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TiviMate IPTV Player image 1 contact TiviMate IPTV Player image 2

TiviMate IPTV Player Customer Insights

1. So far this IPTV app is amazing! I have been trying to purchase the premium version for 24 hours but keep receiving an error and the only support received addresses payment errors.

2. During my research I found out about the TiviMate Companion app so I gave that a try and HOLY SMOKE.....IT WORKS!!! Upgrading review to 4 stars only because the purchase function doesn't work inside the app as intended.This app has been amazing.

3. This app deserves 5 stars even AS IT IS, and I am excited for the future updates.Worked great for a long time but for about a month now it’s been terrible on both my firestick and nvidia.

4. They should have an alternate method of purchase....like on a website where you can log into your account!!!! Please fix (Error retrieving information from server DJ-DFERH-01) UPDATE: So apparently if you own an Nvidia Shield this is a common problem.

5. I'd love to see a DVR feature added in the future (with the ability to save shows across the network to a NAS or PC etc), and it would also be nice to be able to scroll horizontally to see shows coming up further down the timeline (especially if a DVR gets added).

6. After having tried most of the popular IPTV players out there, I have to say that this is by far the most elegant looking, feature rich and stable IPTV player I've come across (v2.1.5 on Nvidia Shield).

7. Also if you record a show and go to watch it, the picture would frezze up and the sound would continue.Absolutely the best IPTV playlist management app out there.

8. The record function only records for 4 mins OR if it records an entire show, the playback will skip, loop, or freeze.

9. It works flawlessly on my Nvidia Shield, but for some reason it's not working for my Firestick.

10. It is definitely tivimate.Update 6 June 2021: While watching TV, all of a sudden I lost ALL groups, favorites and everything!!! What is going on? I've never had a problem with this app until tonight...very disappointing.

11. Now that it's added the ability to edit channel names, that means many more hours of intense tweaking.

Steps to Troubleshoot & Fix TiviMate IPTV Player Issues

1. Fix TiviMate IPTV Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TiviMate IPTV Player: Restarting the app will resolve most errors.
  2. Update the TiviMate IPTV Player App. Here is how:
    1. On Android goto PlayStore » Search for "TiviMate IPTV Player" » Open TiviMate IPTV Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TiviMate IPTV Player » click "UPDATE".
  3. Clear TiviMate IPTV Player app cache: Clearing cached data will force your app to retrieve the latest data directly from TiviMate IPTV Player servers.
    1. On Android, goto Settings » Apps » Select "TiviMate IPTV Player" » click Storage » click "Clear Cache".
  4. Check TiviMate IPTV Player app permissions. If any of these permissions required to use your device's features are disenabled, TiviMate IPTV Player might not work.
  5. Uninstall and reinstall TiviMate IPTV Player. If nothing else has worked, completely uninstall TiviMate IPTV Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TiviMate IPTV Player not working


2. Fix TiviMate IPTV Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TiviMate IPTV Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TiviMate IPTV Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TiviMate IPTV Player may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • need a refund

    — by ibou 3 years ago

  • i want a refund of premium subscription, since i paid i didn't get any link, to be able to log in, i tried many link i saw on the internet nothing working , im tired of it

    — by ibou 3 years ago

  • Hello
    I have an account but I typed my email in wrong. Can I please have someone help me correct it?

    — by Lauren 3 years ago

  • I paid for yearly service and never received my log in credentials

    — by Clifford A Pritchett 3 years ago

  • Please cancel my subscription and stop trying to deduct the money from my account

    — by Chuck McGhee 3 years ago

  • I've been trying to register account it does not take my email, user,& pass, it's telling me names already taken & I can't register. I've been trying 4 weeks.

    — by Alex vekez 3 years ago

  • I have tivimate premium with 5 connections I need more connections

    — by Mfs777 3 years ago

  • I have an account with tivimate and had the app. However it will not record which is the main reason I got it. I u installed it and tried to reinstall it and just made a mess. Need help.

    — by Michael Holland 3 years ago

  • Can’t purchase tivimate companion subscription

    — by Joshua Wilson 3 years ago

  • I pay for subscription but I don't have a username and password yet

    — by Ivan 3 years ago

  • Hello,I recently was aware of your service and really want to sign up but there is a concern I have. I have a VPN set up,if I sign up for a subscription will I be able to watch any networks?

    — by OSCAR PANIAGUA 3 years ago

  • My account says that my username and password doesn’t exist and I haven’t been able to use this app for more than two months and am paying for it

    — by Jorge Rohena 3 years ago

  • do you send out link

    — by oliver 3 years ago

  • Subscription Cancel Request

    Please stop the attempts to withdraw the $8.53 from my checking account. I used the free trail and coincidentally forgot to cancel it before the trial was up. Please and thank you

    — by Chuck McGhee 3 years ago

  • Need url
    M3u
    Or
    Xtream
    Codes?

    — by David 3 years ago

  • Hello there ,
    I have a problem with the Epg, I cannot see the Epg of any channel! What I can do ?
    I am in a trial period and I hope to solve this problem because I really like the application.

    — by Mehdi 3 years ago

  • Forgot log in info including server name.

    — by Alberto F. Vazquez 3 years ago

  • I don't have a complaint. Just a question. Do you have anything on Tivimate that is similar to the On Demand feature that Spectrum has? I would like to watch TV shows that I miss. Your assistance would be greatly appreciated. Thank you.

    — by Kim Flanagan 3 years ago

  • I’m trying to get my channels downloaded but I can’t. I need help. I thought when I pay for tivimate I suppose to get a m3u link for easy access. Can you help? My cable provider act like they don’t know anything about a server address and username and password please help

    — by Craig 3 years ago

  • says password and user name dont match so please resent my password and on another note i use a different email for apollo tv does it matter?

    — by Rob 3 years ago

  • Hi their i have been trying for 2 days to pay my subscription followed all the procedures but for the life of me I can’t unlock premium on my app can you help me set up account with google but still will not let me pay to unlock

    — by Neil manuel 3 years ago

  • Downloaded tvmate tried to unlock premium with my pass word and it won't take it says failed login.

    — by Cathy Rounds 3 years ago

  • I got email from tivimate stated that i got refunded but no prove of refund transaction.

    — by Rabaiyah binti Annuar 3 years ago

  • Cancel Tivimate subscription

    — by William Davis 3 years ago

  • I could not make a subscription by using the this app, I need help to subscribe please help me

    — by Elias Botros 3 years ago

  • i have paid for subscription to june 2022 but i got an email telling me it has to renew in Oct 2021

    — by don 3 years ago

  • I've been trying to 2 weeks to pay for a 23.00 lifetime account and I cant , why is it not working ?

    — by tony ramos 3 years ago

  • Hi I've purchased a premium subscription and have not received a email with my login credentials?

    — by John Power 3 years ago

  • MERHABA 1-2 HAFTADIR ANDROİD CİHAZ ÜZERİNDEN(CORAX 4 K MİNİ ) İZLEMEKTEYİM.VOD FİLMLERDE SES YOK YARDIMCI OLAMNIZI ÖNEMLE RİCA EDİYORUM.İYİ ÇALIŞMALAR

    — by erhan oral 3 years ago

  • Cancel Support Cancel my account many back

    — by Amar 3 years ago

  • I need my m3 URL link the sever address Xtreme Code server address

    — by Clarence 3 years ago

  • having problems trying to log in to tv mate companion keep saying username is already taken I've canceled my original subscription and it got a refund changed the email address tried the new email I created and it says username is taken

    — by frank oneil 3 years ago

  • Can you please email me M3U link?

    — by Stacey 3 years ago

  • My epg doesn't work at all.. and I can only install tivimate on 1 fire stick..I paid the premium plan

    — by Michael Scott 3 years ago

  • Need my url so i can open an additional firestick tv in my home

    — by Brandi clark 3 years ago

  • Hi my Tivi mate subscription expired I have an iPhone. My android phone no longer works and I have no way of resubscribing without having to get a new phone. I wanted to know if I can pay via cash app etc. to renew my subscription?

    — by Reggie 3 years ago

  • I did not receive an email with login m3u link

    — by Fleek 3 years ago

  • I can't get signed in im not provided with any url or anything but i use my username and password and the app isn't working

    — by Ryan Campbell 3 years ago

  • I still have not received the Xtreme Code server address on my email marediam2010@redacted. What can I do to fix this issue?

    — by Mustaque Maredia 3 years ago

  • Hi there I purchased this app I can't get it worked cause they don't send me the URL link and the sever address

    — by Castro 3 years ago

  • I have this app on auto subscription and this month it didn't take the money out my account do to an expiration date on my Card can you please fix the issue and get my service back in running.

    — by Darius p Duvall 3 years ago

  • I'm trying to set up the M3U playlist channels and having an issue? Can someone help me 424-356-2893

    — by CHAZ JOHNSON 3 years ago

  • I have been having trouble playing my tivi. Error 404 keeps appearing. Bill is paid. This been going on about 3 days now

    — by Mary Jackson 3 years ago

  • I purchased
    The life Time account and can’t remember the username
    Can you please send it
    To me?

    — by Michael Calvanico 3 years ago

  • I need my m3 url so I can open my acvount

    — by Marquis 3 years ago

  • Tvmate not working?

    — by Manuel Cornejo 3 years ago

  • I want to change my subscription. It signed me up for one month but I want one year or lifetime, can you help.

    — by gina carchidi 3 years ago

  • I just paid for premium service and need the plylist link or xtream code to get on.

    — by gina carchidi 3 years ago

  • Hi TiviMate IPTV Player Support,
    My name is Amar. Here is my complaint about a problem I encountered with your app TiviMate IPTV Player.
    close my account and return my money

    — by Amar 3 years ago

  • close my account and return my money

    — by Amar 3 years ago

  • I keep getting an Error 401 message.

    — by Michael Brown 3 years ago

  • tried to login with my reset password many times but app did not recognize the account info and kept asking for additional payment.

    — by Derrick Nakamura 3 years ago

  • I have an annual subscription with Tivimate the expires in December 2021. How do I transition to the lifetime option?
    Thank you.

    — by Robert Cook 3 years ago

  • Hi, i have made a purchase from AR Mobile Dev on Google Play.

    Order number: GPA.3354-6235-2579-66822
    Order date: 1 Sept 2021 01:22:52 GMT+8
    Item Price
    TiviMate Premium (TiviMate IPTV Player) RM 104.99
    Total: RM 104.99
    (Includes VAT of RM 5.94)
    Payment method:
    Mastercard-9487

    But i only got 1 access rather than 5..after i login again for second device it show me need to purchase again..did tivimate trying to scam me?

    Please help me to solve this problem ASAP

    Thanks

    — by hanif 3 years ago

  • Not sure what I am doing wrong. Trying to re
    subscribe and add tivimate to android boxes. Keep getting tivimate keeps telling me already purchased for another account.
    Please advise.

    — by DANIEL WISE 3 years ago

  • I can’t figure out how to activate my account

    — by Damien Brown 3 years ago

  • I want to apply to tivimate and l have the boxe. You have phone number l can contact you? I need more explanation about tivimate. Thanks

    — by Akouete 3 years ago

  • I have TiviMate and now I have error code 403 and no tv stations please help. I have paidfor the full premium service.

    — by Demetrius Staton 3 years ago

  • Not working. Says contact provider.

    — by Christine Handy 3 years ago

  • No longer use IPTV services

    — by Paul Miller 3 years ago

  • I did not receive a url or server number in order to activate my account

    — by Byron Fairley 3 years ago

  • I have firestick and I’m using blue stacks to register on TIVIMATE companion but it won’t accept any of my 5 ways of paying. Can I signup directly with you and if not why do you make so fricken difficult for FS Users?

    — by JOHN NEAL BREITENBUCHER 3 years ago

  • Please I paid for a subscription of premium months ago and I'm using my TV main app I need my password can you please send me my password so I can log on to the premium app

    — by Fabio Enrique Alejandro 3 years ago

  • I have paid for annual subscription for ur app but now it's not working pls help

    — by Chander Prakash sharma 3 years ago

  • Im uninstall tivimate but reinstall app but playlist url not seen n tv guide url also not seen

    — by Sameer 3 years ago

  • cnbc not working

    — by Monica Meggison 3 years ago

  • Hi if I acciendatly made two accounts. One that is under klelllison29@redacted and one that is under klellison29@redacted. If possible could you change the email to this one : klellison29@redacted to be the main one or delete the one with two ll's and change the one with three lll's to be the one with two ll's thank you. I purchase the subscription through my sons google account which was jhellison2151@redacted

    — by Karla Ellison 3 years ago

  • Please refund my money the service I needed it for was really bad and they're the ones that referred you guys, but I had the service for less than a day and I canceled my subscription with them so I'm no longer needing your service so please refund my money properly thank you

    — by Bill Misemer 3 years ago

  • Hi! I have tivi mate premium which i recent signed up for but not all channels are visible along with channel INFORMATION PLease help!

    — by Linda Warnock 3 years ago

  • Hello! I'm having issues registering for app payment. I've tried it with tivimate companion and on Tivimate IPTV Player NONE SEEM TO GET ME TO BE ABLE TO PAY THE SUBSCRIPTION FIR PREMIUM... NO I HAVE NO M3U OR EXTREME CODES IMF :/
    PLEASE HELP!

    — by Linda Warnock 3 years ago

  • Ready for something else

    — by Yolanda 3 years ago

  • How do I go from annual subscription to Life time ???????,,,I love Tivimate app ! I am subscripted through google play and use Paypal to renew...I want the lifetime subscription

    — by John Chanaca 3 years ago

  • I'm being charged for the tv mate and I can't even find the app on anything I own. Please take the charge off

    — by Nancy Simpson 3 years ago

  • I actually don’t want to cancel. I would like to change the yearly subscription to a lifetime subscription after the free trial.

    — by Francis Backer 3 years ago

  • Please delete my Tivimate account. I no longer have the computer system for IPTV

    — by Darryl and Lisa Lisa Walsh 3 years ago

  • My phone is not compatable

    — by Shane jennison 3 years ago

  • No connection

    — by Jefferson 3 years ago

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