Contact Pick n Pay Smart Shopper Customer Service

Why should I report an Issue with Pick n Pay Smart Shopper?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PnP Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find all you need for your little one with the Pick n Pay Baby Club, where you’ll earn triple points on all baby products, and enjoy access to exclusive online deals.

2. Earn personalised discounts and points on every purchase made online or in-store, get cash- back rewards, look out for additional points when joining one of our clubs, and earn bonus points to spend at our selected Partners.

3. Whenever you shop at your nearest branch or Pick n Pay Home, Pick n Pay Clothing, Pick n Pay QualiSave or Pick n Pay online stores, you’ll earn points.

4. Coffee lovers earn triple points on all coffee products when joining the Pick n Pay Coffee Club, along with plenty of deals and discounts.

5. Once you're set up and ready to start earning points, all you need to do is shop and enjoy cashback for online shopping, member-only benefits, and so much more.

6. Earn points through Pick n Pay Partners such as Discovery, Momentum Multiply, Absa Rewards, and Standard Bank UCount Rewards.

7. Earn points on every purchase when you swipe your card at tills or online checkout.

8. With a world of savings at your fingertips, the Pick n Pay grocery shopping savings app is your go-to place to shop the smart way.

9. You can also earn points when shopping on asap! to make it even easier to save, however you prefer to shop.

10. Join any of our Pick n Pay Clubs to access exclusive deals and competitions.

11. The Pick n Pay Wine Club brings you the latest specials on a wide range of wines, along with recipes, 20% off 10 selected wines and 25% off a selected case of wine every month.

1. I still get zero vouchers or discounts but have had the smart shopper card for years.I put in my password, it logs me in, says there is information missing (card number), I enter card number with al numbers side by side as well as trying 4 numbera, space etc, and it states it ia unaware to authenticate me and access deniedSome issue with this app version.

2. Conclusion: An app is useless if you can't access it.Utterly the worst app ever !!!!! Tried signing up 6 times and at the very very end of the app where the user should create a password and confirm the password then it kicks me out and tells me to sign in ... when i try and sign in it tells me user not found ..... please fix ... no point in having a app thag does not work this is frustrating after the 6th attemptAbsolutely useless.

3. The call centre's don't even know to how to help you other than saying reinstall the app which doesn't work.Please bring back the barcode scanner! The app overall is slow and there is no point having a shopping app that simply takes you to the online shopping website..the whole point of having an app is so additional features can be added to it, making the exprience betterIt's sad to see that the app is giving the same problems in 2023 that it gave to people in 2020.

4. PnP has gone down the toilet badly in recent years, this is an exame of shoddy app development.It's says please enter you're user name and password, yet there is no place where I can enter username.

5. Asks for new password and confirmation of said password upon registration but when this is entered, it states that a username must be added... on a page with no field for a username.

6. Keeps requesting a username and password when setting up a password but doesn't progress to a page to fill in Usefname and password.

7. Keeps asking to conform username and password, but there IS NO field for a username.

8. Continued to reset password but it states "Failed to authorize.

9. And I'm stuck on the password page.

10. it just gets stuck on the set password step.

11. I'll just shop at Checkers, it's easier.Stuck on setup.

1. Fix Pick n Pay Smart Shopper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pick n Pay Smart Shopper: Restarting the app will resolve most errors.
2. Update the Pick n Pay Smart Shopper App. Here is how:
   1. On Android goto PlayStore » Search for "Pick n Pay Smart Shopper" » Open Pick n Pay Smart Shopper » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pick n Pay Smart Shopper » click "UPDATE".
3. Clear Pick n Pay Smart Shopper app cache: Clearing cached data will force your app to retrieve the latest data directly from Pick n Pay Smart Shopper servers.
   1. On Android, goto Settings » Apps » Select "Pick n Pay Smart Shopper" » click Storage » click "Clear Cache".
4. Check Pick n Pay Smart Shopper app permissions. If any of these permissions required to use your device's features are disenabled, Pick n Pay Smart Shopper might not work.
5. Uninstall and reinstall Pick n Pay Smart Shopper. If nothing else has worked, completely uninstall Pick n Pay Smart Shopper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pick n Pay Smart Shopper not working

2. Fix Pick n Pay Smart Shopper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pick n Pay Smart Shopper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pick n Pay Smart Shopper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pick n Pay Smart Shopper may not be able to connect to the Internet when running in the background.