Contact OneCart Customer Service

Why should I report an Issue with OneCart - Shopping On Demand?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OneCart to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shop top retailers like Woolworths, Pick n Pay, Makro, Dischem & more, all in OneCart, with a single delivery.

2. OneCart is South Africa’s leading on-demand marketplace.

3. Unlock the world of instant gratification and free up the most valuable commodity - time - as you join the world’s digital movement to have your groceries, DIY essentials, toiletries, medication, liquor and so much more, delivered in 60 minutes, at in-store prices*!

1. But it was not a good experience for me.1 star is far too much for this useless app! I placed a order yesterday and after waiting for 4hrs with no update or communication from these incompetent chnace-takers I open up the app to see if my order is still in progress only to find out that my order had been canceled as every single item I had in my cart was apparently sold out!?? WHY NOT STATE THAT THE ITEMS ARE SOLD OUT BEFORE HAND?! WHY TAKE MY MONEY THEN COME WITH EXCUSES!? Now I need to wait 12 working days for a refund!?!Shopper was helpful and thoughtful.

2. So all in all good experience except for that shock that payment did not go through when it actually did.When I was returned from the banking app to the Onecart app, there was a message error message telling me to contact the merchant.

3. Horrible call centre serviceGreat concept, I love being able to shop at multiple places and make set shopping lists, very convenient.

4. Don't waste your time or use OneCart, you will pay to wait and get angry and then have your money refunded which takes another 2-5days to be deposited back to you... NOT RECOMMENDED!! It's a pity, cause it seemed like they could do well with the stores they operate with.

5. The shoppers don't really have a sense of customer service and the delivery time is a bit too broad, I also think having a way to track deliveries would be better, like most delivery services.

6. I also had a horrible experience with a shopper who was rude, was late and I ended up having to get groceries the next day despite asking to just get a refund and leave it all together.

7. I was going to call later on about getting the refund first but then I got notified that the personal shopper was getting things ready.

8. Overall a great experience.Unprofessional. They stated delivery was done but i waited for over an hour.

9. When I phoned the customer care line, I was told that the order was successful.

10. Thanks for making our lives a little easier.Honestly, the app isn't very user friendly, it can be quite difficult to navigate at first.

11. Hopefully next time this part will be less of a hassle! But, otherwise the experience was excellent.

1. Fix OneCart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneCart: Restarting the app will resolve most errors.
2. Update the OneCart App. Here is how:
   1. On Android goto PlayStore » Search for "OneCart" » Open OneCart - Shopping On Demand » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneCart » click "UPDATE".
3. Clear OneCart - Shopping On Demand app cache: Clearing cached data will force your app to retrieve the latest data directly from OneCart servers.
   1. On Android, goto Settings » Apps » Select "OneCart - Shopping On Demand" » click Storage » click "Clear Cache".
4. Check OneCart app permissions. If any of these permissions required to use your device's features are disenabled, OneCart might not work.
5. Uninstall and reinstall OneCart. If nothing else has worked, completely uninstall OneCart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneCart not working

2. Fix OneCart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneCart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneCart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneCart may not be able to connect to the Internet when running in the background.