Contact Via Driver Customer Service

Why should I report an Issue with Via Driver?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Via Transportation Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You’re not on the road alone — Via’s Live Support team offers 24/7 assistance, and you’ll be connected with a real person, too.

2. We take people where they need to go in the most efficient way possible, and riders are picked up on nearby corners — which means fewer unnecessary detours.

3. We’ll send you hourly rates — and special promos — in advance, so you can plan ahead.

4. Qualified drivers will be invited to complete their registration and get on the road with Via!

5. Download the app and sign up today to start earning!

6. Download the app and click on “sign up”.

7. The Via Driver app required up to 2GB of data per month.

8. Don’t have an account yet?

9. Say goodbye to guesswork.

10. As the app provides navigation services, it is essential for the GPS to run in the background while you are driving with Via in order to provide continuous navigation.

1. also the app loses connection often and phone restart is required even though every other app seems to be working fineI have an Android phone and it is approaching a couple of years old.

2. The whole of the app does not have a way to "reset" like other apps by going into "Recent Apps" or "Open Apps", closing it, and going back in.Just stop... The app will override volume controls and set the volume of the device to half.

3. I've resorted to plugging in a "dummy" plug into the headphone jack to maintain my sanity...This app consistently stops working, the app eats through the battery, it freezes or seizes up the phone.

4. App is always losing signal (while other app are still working), so you have to restart your phone each time.

5. it doesn't have any option to work with a destination filter like Uber, nor can you cash out if someone else is using the vehicle, even though you're not planning on going to work at that moment.

6. the app crashes all the time, navigation is confusing, and the worst is when the app runs on the background it could freeze your phone or worst make it act really weird.

7. But in the meantime I have no work around and always have to call customer service just so I can start my rental, all while I have passengers that are awaiting my arrival.

8. Never mention you need to have a credit card in order to quality for this job and not just any credit card, you need to have the ones that AVIS accepted.

9. More than likely when I upgrade my phone this will resolve the issues.

10. Give us the option to disable the beep for EVERY turn, because if you deviate from it's expected route for any reason, it will constantly beep at every turn trying to reroute you.

11. The issue that I'm having is when I try to take pictures so I can begin my rental it simply goes back to the main screen.

1. Fix Via Driver Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Via Driver: Restarting the app will resolve most errors.
2. Update the Via Driver App. Here is how:
   1. On Android goto PlayStore » Search for "Via Driver" » Open Via Driver » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Via Driver » click "UPDATE".
3. Clear Via Driver app cache: Clearing cached data will force your app to retrieve the latest data directly from Via Driver servers.
   1. On Android, goto Settings » Apps » Select "Via Driver" » click Storage » click "Clear Cache".
4. Check Via Driver app permissions. If any of these permissions required to use your device's features are disenabled, Via Driver might not work.
5. Uninstall and reinstall Via Driver. If nothing else has worked, completely uninstall Via Driver then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Via Driver not working

2. Fix Via Driver Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Via Driver be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Via Driver not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Via Driver may not be able to connect to the Internet when running in the background.