Contact Via Customer Service

Why should I report an Issue with Via — smarter mobility.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Via Transportation Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.

2. Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions.

3. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. Questions?

4. Book rides straight from your phone, get picked up in minutes, and commute or run errands without needing a car.

5. Your trip will often cost no more than a standard public transit trip.

6. Our corner-to-corner algorithm matches people headed in the same direction.

7. Think of Via like a shared shuttle that comes when you want, where you want.

8. Head to our or reach out at support@ridewithvia. com.

9. Throw us a 5-star rating.

10. Loving your experience so far?

11. You’ll have our eternal gratitude.

1. The estimated arrival times are always incorrect...It's typical for me to get a 10+ minute pickup estimate (with no direct pickup option, btw...so, sorry if it's hard for you to walk), then actually wait 20+ minutes for my ride without good time updates.

2. One driver even made me walk out in the middle of a busy road to get picked up!!!The cars and drivers have all been great in my experiences so far.

3. I just had them cancel my ride out of nowhere when I finally walked all the way to the dark street with no lights it wanted me to go to, and then when I got another (he was in the same area as the last) I didn't realize until last minute I had to walk all the way back to where I originally was because it the pickup changed.

4. Sometimes half an hour or no rides at all because routing takes drivers on longest path possible to fill the most seats--which I cant blame them for but it happens so often it's hard to ignore.Constant delays, the app lags so I never know right away.

5. They are not true to their estimated arrival time, sometimes they are off by 15-20 mins, and drivers don't even pick up calls.

6. No other apps present problems, and customer service refuses to escalate the issue to a developer.On the surface this is a great app.

7. Very nice drivers and worked easy and fast and the GPS locations for drop off and pick up worked correct.

8. Too many problems!Been using via for my regular commute home, sure it saved good money but wasted a lot of time as well.

9. And when you did get a ride it would make you wait a long time and half of the time the driver wouldn't move so it would cancel the ride to a new one and make you wait again.

10. Also had drivers try to drop me off in the middle of street.I appreciate most, the payment plans you offer.

11. And now there's even more traffic in the city because there are vias stopping in the middle of roads to pick up and drop off passengers.

1. Fix Via Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Via: Restarting the app will resolve most errors.
2. Update the Via App. Here is how:
   1. On Android goto PlayStore » Search for "Via" » Open Via — smarter mobility. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Via » click "UPDATE".
3. Clear Via — smarter mobility. app cache: Clearing cached data will force your app to retrieve the latest data directly from Via servers.
   1. On Android, goto Settings » Apps » Select "Via — smarter mobility." » click Storage » click "Clear Cache".
4. Check Via app permissions. If any of these permissions required to use your device's features are disenabled, Via might not work.
5. Uninstall and reinstall Via. If nothing else has worked, completely uninstall Via then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Via not working

2. Fix Via Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Via be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Via not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Via may not be able to connect to the Internet when running in the background.