Contact ViaVan Customer Service

Why should I report an Issue with ViaVan: Low-Cost Ride-Sharing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Via Transportation Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They used to drop me off where I needed to be, and the price was a fraction of other taxis so I didn't mind the meeting point thing, the bad attitudes of the drivers and glitchy all at all, but now it's almost the same price as uber and the service is actually getting worse.

2. However, execution is not thay great: a) pick up points are sometimes the ones where drivers actually cannot stop, which creates confusion, cancellations etc b) drivers can berude, service can be very upsetting... compared to all other services usedGreat idea but so many bugs.

3. The drivers are quite short in their tone of voice and seem frustrated when they call you on arrivial, rushing you along and telling you to "be quick" or "hurry up" when they just turned up 10 seconds ago makes the experience less than pleasant, starts the journey off in an confrontational and awkward way, kind of gives you buyers regret and turns you off of wanting to book more trips.

4. You get penalised £3 if you are more than 90 seconds late to the pick up point while there is no penalisation for drivers or cars late to pick you up - most times by 5-10 minutes 2.

5. I was really excited when it expanded to all of London, but now drivers keep cancelling even when private rides, the app doesn't alert me when it's connected me to drivers, it even charges me for trips when the driver doesn't pick me up, it's so unreliable.

6. I waited 16 minutes for a ride, the driver was 1 minute away, I left my house and my the time I was out of my door he cancelled!! so irritating, and I lot of drivers do this.

7. I've had multiple problems in the past with drivers not showing up, pickup and drop off locations incorrect and cars not available.

8. I understand that you have to wait longer (15-18 minutes!!!!) for a car, but the most frustrating thing about this is how often the drivers cancel.

9. Do something via van!Initially joined becuase the £39 weekly pass was an attractive feature which made me switch from Uber to ViaVan but that has now doubled, to a whopping £79!!! Which makes the pass not worth buying.

10. Drivers are not trained!ViaVan is completely useless as a taxi service.

11. Every time they bloody drop me off in some random street that's convinient for them and I end up having no idea where I am, and having to walk another 5-10 minutes to get to where I need to be.

1. Fix ViaVan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ViaVan: Restarting the app will resolve most errors.
2. Update the ViaVan App. Here is how:
   1. On Android goto PlayStore » Search for "ViaVan" » Open ViaVan: Low-Cost Ride-Sharing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ViaVan » click "UPDATE".
3. Clear ViaVan: Low-Cost Ride-Sharing app cache: Clearing cached data will force your app to retrieve the latest data directly from ViaVan servers.
   1. On Android, goto Settings » Apps » Select "ViaVan: Low-Cost Ride-Sharing" » click Storage » click "Clear Cache".
4. Check ViaVan app permissions. If any of these permissions required to use your device's features are disenabled, ViaVan might not work.
5. Uninstall and reinstall ViaVan. If nothing else has worked, completely uninstall ViaVan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ViaVan not working

2. Fix ViaVan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ViaVan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ViaVan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ViaVan may not be able to connect to the Internet when running in the background.