Published by Avianca Brasil

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Why should I report an Issue with Avianca Brasil?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Avianca Brasil to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Avianca Brasil

1. Pelo aplicativo da Avianca Brasil, você pode comprar passagens, armazenar seu cartão de embarque, fazer o seu check-in, checar a situação dos voos, obter informações sobre chegadas e saídas e consultar o Serviço de Atendimento ao Consumidor, entre outras facilidades.

Avianca Brasil Customer Insights

1. login social nao funciona e nao tem feedback oara o usuário quando esta fazendo a busca de vôos.Nao envia o code checkin por email, o arquivo de checkin nao baixa no celular, fazendo com que toda vez que precise do codigo eu tenha que logar de novo, preencher o codigo de reserva que o app nao permite copy/paste.

2. Com a otima internet da claro 4,5 G eu levo 3 minutos pra consultar.quando seleciono minhas viagens o app simplismente nao abre !O aplicativo da AZUL sair e muito na frente as forma de pesquisa preço de passagem e tudo maisNunca gera o boarding pass.

3. Apenas uma confirmação inútilO aplicativo não armazena mais os cartões de embarque que facilitam na hora do embarque, agora preciso continuar imprimindo os bilhetes.

4. Like this app much more if it didn't crash so much.The bording pass is not showing.Tenho muitas milhas e não consigo usar, se soubesse teria voado com as concorrentes.muito ruim.

5. Sempre que termino de realizar o checkin, o cartão de embarque não fica mais no celular.

Steps to Troubleshoot & Fix Avianca Brasil Issues

1. Fix Avianca Brasil Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avianca Brasil: Restarting the app will resolve most errors.
  2. Update the Avianca Brasil App. Here is how:
    1. On Android goto PlayStore » Search for "Avianca Brasil" » Open Avianca Brasil » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avianca Brasil » click "UPDATE".
  3. Clear Avianca Brasil app cache: Clearing cached data will force your app to retrieve the latest data directly from Avianca Brasil servers.
    1. On Android, goto Settings » Apps » Select "Avianca Brasil" » click Storage » click "Clear Cache".
  4. Check Avianca Brasil app permissions. If any of these permissions required to use your device's features are disenabled, Avianca Brasil might not work.
  5. Uninstall and reinstall Avianca Brasil. If nothing else has worked, completely uninstall Avianca Brasil then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avianca Brasil not working


2. Fix Avianca Brasil Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avianca Brasil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avianca Brasil not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avianca Brasil may not be able to connect to the Internet when running in the background.

Reported Issues