Contact Jelli Customer Service

Why should I report an Issue with Jelli: A Sweet Way to Budget?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jelli Finance Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What a stupid thing I got myself into.If I could have received my full funds from the company who promotes this "Jelli" Bank Account/ Debit Card, I would have never initiated it, to begin with.

2. They have the nerve to charge a $2.99 monthly fee all of a sudden but yet cant respond to one of the 3 separate emails I have sent over the last 3 weeks, requesting a copy of my most recent statement... God forbid that this half-fast app would have an option to view your statements, like every other bank app ever does .App is garbage.

3. There needs to be a WEB ACCESS for non-app users!!!!!!!Today is October 12th, and the Jelli app has not been providing proper notifications for the last couple of days.

4. I've had this Jelli Card thing for less than 3 hours, and I already suspected garbage results.

5. So if you want to keep your money.... use another service, certainly not Jelli.

6. Keep reading belowGreat idea but so hard to just add money to the account unless you do direct deposit.

7. The Jelli card is a really nice way to bank.

8. Called the 1-800 number to check my balance, can't find my account.

9. Please add notifications that alert you for certain things (overdraft, transaction receipts, loads, etc).

10. I had to and the app sucks, you can't hit back at all otherwise it kicks you out and you have to sign back in, there's no way you can check the amount you have on the virtual card.

11. I'm going back to my old bank account.

1. Fix Jelli Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jelli: Restarting the app will resolve most errors.
2. Update the Jelli App. Here is how:
   1. On Android goto PlayStore » Search for "Jelli" » Open Jelli: A Sweet Way to Budget » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jelli » click "UPDATE".
3. Clear Jelli: A Sweet Way to Budget app cache: Clearing cached data will force your app to retrieve the latest data directly from Jelli servers.
   1. On Android, goto Settings » Apps » Select "Jelli: A Sweet Way to Budget" » click Storage » click "Clear Cache".
4. Check Jelli app permissions. If any of these permissions required to use your device's features are disenabled, Jelli might not work.
5. Uninstall and reinstall Jelli. If nothing else has worked, completely uninstall Jelli then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jelli not working

2. Fix Jelli Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jelli be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jelli not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jelli may not be able to connect to the Internet when running in the background.