Contact Tokyo Metro Subway Map & Route Customer Service

Why should I report an Issue with Tokyo Metro Subway Map & Route?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mapway to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I don't but my son and daughter in law does.just what I neededEstimated only 14 minutes ride between Shinjuku to Ueno but in fact took double the time! Nearly missed the Skyliner to airport! Terrible terrible terrible! Don't rely on this app for suggested route and estimated travel time! Also no detailed route info e.g. intermediary stations, making it extremely inflexible in case if a change of plan is needed.

2. Disappointing app!Don't try and go to Okubo station, as for some reason no one here thought to link the Chuo line to your journey! so many stations that you could potentially use to travel with are not visible leaving a tourist to believe you have no easy way to get to certain locations that in fact, have very easy efficient routes.

3. You cant find route to your station, find platform, time departure etc.Okay app but no button to clear route and ads are sometimes covering buttonsWonderful if you know how to get around.

4. App feels very illogical and times can be misleadingPathetic app don't waste time and data to download it.

5. Lacks in features such as basic route planning.Solid map.

6. Tend to plan routes manually, but will give suggestions if wanted.

7. Walking times for connections is really useful, as is station search.

8. Designer of this app needs to really understand the user experience and then design.

9. Ticketing is complex, and app does not show that.

10. I hope that the app is designed consodering tourists.

11. Will work offline.

1. Fix Tokyo Metro Subway Map & Route Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tokyo Metro Subway Map & Route: Restarting the app will resolve most errors.
2. Update the Tokyo Metro Subway Map & Route App. Here is how:
   1. On Android goto PlayStore » Search for "Tokyo Metro Subway Map & Route" » Open Tokyo Metro Subway Map & Route » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tokyo Metro Subway Map & Route » click "UPDATE".
3. Clear Tokyo Metro Subway Map & Route app cache: Clearing cached data will force your app to retrieve the latest data directly from Tokyo Metro Subway Map & Route servers.
   1. On Android, goto Settings » Apps » Select "Tokyo Metro Subway Map & Route" » click Storage » click "Clear Cache".
4. Check Tokyo Metro Subway Map & Route app permissions. If any of these permissions required to use your device's features are disenabled, Tokyo Metro Subway Map & Route might not work.
5. Uninstall and reinstall Tokyo Metro Subway Map & Route. If nothing else has worked, completely uninstall Tokyo Metro Subway Map & Route then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tokyo Metro Subway Map & Route not working

2. Fix Tokyo Metro Subway Map & Route Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tokyo Metro Subway Map & Route be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tokyo Metro Subway Map & Route not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tokyo Metro Subway Map & Route may not be able to connect to the Internet when running in the background.