Contact Ebirr Customer Service

Why should I report an Issue with Ebirr?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ebirr Trading Plc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Ebirr is a telecom value-added Mobile Financial Service that provides mobile payment and transfer solutions with ease of access. - Bank Transfers: We're working in partnership with Banks and Customers of the bank can manage their bank account through the Ebirr MFS including transferring money from their bank account to another account. - Cash-In Cash-Out​: Ebirr customers can easily deposit or withdraw money at any Ebirr agent shop throughout the country. - Utility Payments: This service allows business or institutions to collect money on a regular basis from customers through Ebirr. - Remittances: Clients can be able to send money to mobile numbers that are not registered on the Ebirr platform. - Airtime Recharge: This service enables customers to purchase airtime with a touch of a button. - Merchant Payments: Customers of Ebirr can easily deposit payment to merchants, without any cash contact while using electronic payments. - P2P Transfers: Customers can be able to transfer from one person to another within the Ebirr ecosystem.

2. Now you can register and join the world of mobile and internet banking solutions.

3. If you have any feedback, questions or concerns, please email us at: info@ebirr.

1. It doesn't send sometimes confirmational message when you receive money.It is good and easy to use it but in this version (2.7.5) it always asking to enter your phone number like first time using but before this version it was not like that.

2. On the other hand, it only shows mini statement but it is good if you add it to show minimum 3 months transactions like the app of hellocash shows the transactions of around 5 months and above.

3. Thank you for your considerationI give five star for this app because I'm working with it daily, I'm also interested with features added just like fuel payment option a suggestion I have on this option is that, there is no adding car or deleting option.

4. Additionally I appreciate the QR code added recently.1. Forcing an unnecessary, compulsory and nothing-new updates.

5. Doesn't show sender's and receiver's numbers, shows only codes.

6. It requires update every week with no visible change 2.

7. It is good , but there many things that require improvement.

8. It only shows a maximum of 10 recent transaction.

9. It is better to have, because I may need to add or omit the previously added car.

10. Should show all the accounts history from day one up to now.

11. I hope you will consider this and improve it soon.

1. Fix Ebirr Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ebirr: Restarting the app will resolve most errors.
2. Update the Ebirr App. Here is how:
   1. On Android goto PlayStore » Search for "Ebirr" » Open Ebirr » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ebirr » click "UPDATE".
3. Clear Ebirr app cache: Clearing cached data will force your app to retrieve the latest data directly from Ebirr servers.
   1. On Android, goto Settings » Apps » Select "Ebirr" » click Storage » click "Clear Cache".
4. Check Ebirr app permissions. If any of these permissions required to use your device's features are disenabled, Ebirr might not work.
5. Uninstall and reinstall Ebirr. If nothing else has worked, completely uninstall Ebirr then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ebirr not working

2. Fix Ebirr Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ebirr be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ebirr not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ebirr may not be able to connect to the Internet when running in the background.