Published by T.C. Cumhurbaşkanlığı Dijital Dönüşüm Ofisi on Jul 1, 2024

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of T.C. Cumhurbaşkanlığı Dijital Dönüşüm Ofisi to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About e-Devlet Kapısı

1. Uygulamayı kullanabilmek için e-Devlet Şifresi veya Mobil İmza sahibi olmalısınız. e-Devlet Şifrenizi PTT şubelerine geçerli kimliğiniz ile birlikte şahsen başvurarak temin edebilirsiniz.

2. Mobil İmza aboneliği için hizmet aldığınız operatöre başvurmalı ve gerekli prosedürü tamamlamalısınız.

3. Yeni e-Devlet Kapısı Android uygulaması ile adresindeki hizmetler artık mobil cihazınızda.

4. Uygulamayla, adresinde en sık kullanılan hizmetleri kullanabilir, favori hizmetlerinizi görebilir, profil bilgilerinizi düzenleyebilir, anlık bildirim alabilir, kamu kurumları ve belediyelere ait bilgi ve hizmetlere hızlı bir şekilde ulaşabilirsiniz. - Konum: BTK Baz İstasyonu Sorgulama gibi konum bazlı hizmetlerin kullanılabilmesi için konum bilginize ihtiyaç duyulmaktadır. - Dosya Erişimi / Depolama: Profil resminizi kaydetmek ve özel günlere ait resimleri görüntülemek için kullanılmaktadır. - Kamera: Profil resminizi çekebilmek için ihtiyaç duyulmaktadır. - Kablosuz Ağ Bağlantı: Internet kalitenizi tespit edebilmek için kullanılmaktadır.

e-Devlet Kapısı Customer Insights

1. The application does not give the complete details in english...the headlines only with english but the important detailes are Turkish..so it is difficult to understand it.For a government application that everyone in the country uses citizens and non-citizens who are residing in Turkey the English translation is not all there whether you enter the wrong information all the prompts are in Turkish which is not very helpful when you are trying to set it up and use it so whoever is in charge should really give it all they got to make it better for none turkish-speaking people.

2. I would like to thank The Turkish Government for their efforts to create this service.As this application is serving the Turkish citizens and the foreigns so far, so it should be available in English as well, very difficult to use this app in Turkish language.This app, like any other thing in Turkey, is once again, only in Turkish.

3. Couldn't get in because couldn't figure out what the prompts statedThis application is good but as a foreigner i don't know Turkish Language so please add english language as well.

4. I hope so you could edite this nice program.The app is good for Turkish people.

5. Here is no any option for english language.

6. I have yo use trandlator everytime.An excellent service to provide the best help between a person and its state.

7. It can be much better for SURE it's 2021 and millions of people use it.This app is bit different with the website.

8. So it makes it difficult to use for foreign students, who are staying here and do not know Türkçe yet.

9. But since it also offer services for foreigners it should be translated to other languages.

10. I am so proud and feel lucky to use it and wish that everyone in the world should have the right to have one.

Steps to Troubleshoot & Fix e-Devlet Kapısı Issues

1. Fix e-Devlet Kapısı Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart e-Devlet Kapısı: Restarting the app will resolve most errors.
  2. Update the e-Devlet Kapısı App. Here is how:
    1. On Android goto PlayStore » Search for "e-Devlet Kapısı" » Open e-Devlet Kapısı » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e-Devlet Kapısı » click "UPDATE".
  3. Clear e-Devlet Kapısı app cache: Clearing cached data will force your app to retrieve the latest data directly from e-Devlet Kapısı servers.
    1. On Android, goto Settings » Apps » Select "e-Devlet Kapısı" » click Storage » click "Clear Cache".
  4. Check e-Devlet Kapısı app permissions. If any of these permissions required to use your device's features are disenabled, e-Devlet Kapısı might not work.
  5. Uninstall and reinstall e-Devlet Kapısı. If nothing else has worked, completely uninstall e-Devlet Kapısı then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing e-Devlet Kapısı not working


2. Fix e-Devlet Kapısı Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make e-Devlet Kapısı be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to e-Devlet Kapısı not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, e-Devlet Kapısı may not be able to connect to the Internet when running in the background.

Reported Issues

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