Contact MTG Scanner Customer Service

Why should I report an Issue with MTG Scanner - Dragon Shield?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BigAR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I love the scan feature, as it allows me to quickly catalog a group of cards and identify cards in foreign languages.

2. I was surprised how easy it was to scan cards.

3. Devs need to add the text bar from "bulk scan" into "scan cards".

4. Presumably, I am going to have to scan those cards again for my inventory.

5. I lost all the cards I scanned at one point after an update and had to contact customer support.

6. One thing I wish could be added is when looking through cards, it could tell you if they're in a certain deck, alongside which folder as well.

7. Easy to use, convenient to look up cards, but connection issues are a problem.This app is easy to use.

8. I had created a deck list and thought I could just add those cards to the inventory.

9. I've slowly scanned in thousands of cards and it's depressing to load the app back up to see nothing but zeros.

10. So far I've scanned in just under 1.4k cards with probably a good 10k to go and this is something sorely needed.Works very well.

11. When you bulk scan a set you can type in the set name making it super easy to select it.

1. Fix MTG Scanner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MTG Scanner: Restarting the app will resolve most errors.
2. Update the MTG Scanner App. Here is how:
   1. On Android goto PlayStore » Search for "MTG Scanner" » Open MTG Scanner - Dragon Shield » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MTG Scanner » click "UPDATE".
3. Clear MTG Scanner - Dragon Shield app cache: Clearing cached data will force your app to retrieve the latest data directly from MTG Scanner servers.
   1. On Android, goto Settings » Apps » Select "MTG Scanner - Dragon Shield" » click Storage » click "Clear Cache".
4. Check MTG Scanner app permissions. If any of these permissions required to use your device's features are disenabled, MTG Scanner might not work.
5. Uninstall and reinstall MTG Scanner. If nothing else has worked, completely uninstall MTG Scanner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MTG Scanner not working

2. Fix MTG Scanner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MTG Scanner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MTG Scanner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MTG Scanner may not be able to connect to the Internet when running in the background.