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Why should I report an Issue with Anti malware - Malware scanner,App Locker,Cleaner?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of thedevelopers to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Anti malware Customer Insights

1. Now I have twice as many pop ups! At least other pop ups did not appear as frequently as the google game ads that are now appearing in my phone! 😣Nice app! Since I installed it, those noisome ads that suddenly popups from time to time was now haa gone! It really cleanses most of the junks that slows my phone! Really useful app!My system is clearly infected to the point where the virus has a command running to use Bluetooth to spread virus to nearby devices 3 Android phones and a windows 10 laptop completely infected that have tried to take all my money from my bank accounts thank God the bank is smarter than any of the software available here nothing worksI downloaded this to get rid of my malware, when it scanned it said no threats detected, and right after that a pop up ad appeared, pretty sure it just made everything worseYou could not even detect an already detected malware (phenix)...

2. Every time I open it I receive this message: Unfortunately, Antimalware has stopped.Invasive junkware it pretends to do something then dumps ads on you and popup alerts that you didn't ask for and can't turn off.it sucks doesnt even work i still have malware.

3. I downloaded this app to detect and rid my phone of pop up ads.

4. At this point all it does is take up space and does ñothing it is totally uselessAlways crahes.

5. It never worked.

Steps to Troubleshoot & Fix Anti malware Issues

1. Fix Anti malware Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Anti malware: Restarting the app will resolve most errors.
  2. Update the Anti malware App. Here is how:
    1. On Android goto PlayStore » Search for "Anti malware" » Open Anti malware - Malware scanner,App Locker,Cleaner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Anti malware » click "UPDATE".
  3. Clear Anti malware - Malware scanner,App Locker,Cleaner app cache: Clearing cached data will force your app to retrieve the latest data directly from Anti malware servers.
    1. On Android, goto Settings » Apps » Select "Anti malware - Malware scanner,App Locker,Cleaner" » click Storage » click "Clear Cache".
  4. Check Anti malware app permissions. If any of these permissions required to use your device's features are disenabled, Anti malware might not work.
  5. Uninstall and reinstall Anti malware. If nothing else has worked, completely uninstall Anti malware then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Anti malware not working


2. Fix Anti malware Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Anti malware be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Anti malware not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Anti malware may not be able to connect to the Internet when running in the background.

Reported Issues