Contact Plum Village Customer Service

Why should I report an Issue with Plum Village: Mindfulness App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Centre for Applied Ethics to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My favorite thing is having the mindfulness bell! It is changing my life, Thank You! I have just one suggestion- could there be a widget that has the mindfulness bell, so you can have this beautiful tool on the home page and easier to access? Thank you so much!What can I say about this app? There's lots of well-produced, free meditations and teaching that are both based on storied Buddhist traditions in addition to cutting age neuroscience.

2. Not sure what else to try.This is a great app, and I was excited about the mindfulness bell feature, HOWEVER, it only worked for a day and now no matter what I do they no longer sound at all on my Galaxy note 8.

3. Very impressive and accessible! I got the app for the timer I can set to ring a mindfulness bell every 5-to-60 minutes.

4. One issue that perhaps someone can help me with: I have set the Mindfulness Bell to ring every 30 min, but it doesn't ring.

5. My favorite elements are the bell of mindfulness and the meditation timer.

6. Unfortunately the main reason I installed it was to use the mindfulness bell which does not work properly.

7. The mindfulness bell sounds better on the speaker rather than from the cell phone.

8. It has been really difficult for me to consistently integrate mindfulness practice into my life and this app has helped me change that pattern due to it's easy interface and useful content.

9. Edit: Also I can't make the bell stop going off every 5 minutes, now, even though it's completely turned off.Update: The bell mysteriously rings at unexpected times even when I have turned it off.

10. Downside: every time the bell goes off, it adds a notification to the notification bar.

11. Played with the settings for a while, seems impossible to turn off the notification without turning off the bell entirely.

1. Fix Plum Village Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Plum Village: Restarting the app will resolve most errors.
2. Update the Plum Village App. Here is how:
   1. On Android goto PlayStore » Search for "Plum Village" » Open Plum Village: Mindfulness App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Plum Village » click "UPDATE".
3. Clear Plum Village: Mindfulness App app cache: Clearing cached data will force your app to retrieve the latest data directly from Plum Village servers.
   1. On Android, goto Settings » Apps » Select "Plum Village: Mindfulness App" » click Storage » click "Clear Cache".
4. Check Plum Village app permissions. If any of these permissions required to use your device's features are disenabled, Plum Village might not work.
5. Uninstall and reinstall Plum Village. If nothing else has worked, completely uninstall Plum Village then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Plum Village not working

2. Fix Plum Village Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Plum Village be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Plum Village not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Plum Village may not be able to connect to the Internet when running in the background.