Published by Northern Railway on Aug 6, 2024

Report an issue with Northern train tickets & times.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Northern train tickets & times?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Northern Railway to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Northern train tickets & times

1. You’ll even get 50% off your first in-app Advance train ticket purchase! • Buy tickets right up until the moment the train departs. • Access to UK train timetable & live train times. • Swap your Advance Tickets for as little as £2. 50 on the day. • Save up to 65% when you book tickets in advance. • Save 25% with Duo Tickets when travelling together. • Automatically find the best fares for your journeys. • Load your Smart Season Tickets to your Smart Card in just 5 minutes.

2. We’ll even remember past searches to speed you up on your way. • Enter your origin station and the destination you will be travelling to. • Select the ticket type you want to find (single, return, open return, or flexi & season). • Select the date and time you will be travelling. • Enter any promo codes you would like to apply to the journey.

3. So, download the Northern app – there’s no smarter or quicker way to plan your journey and buy train tickets!

4. Via the Northern app, you can reserve the type of seats that best suit your preferences quickly and easily when you buy and download your train tickets.

5. Once you enter these details, the Northern app will automatically find you the cheapest train tickets.

6. Download the Northern app and create an account today and we’ll automatically offer you the lowest fare for any train journey in Great Britain.

7. Don’t miss out on the best prices when booking train tickets.

8. Our app shows live train times and timetables across the whole of the National Rail Network with real time train tracking, so you’re always informed.

9. Journey planning is just as simple with live train departure times and platforms given for most stations.

10. Using your digital train tickets is easy.

11. Barcode Season tickets live on your mobile phone, saving you precious moments compared to buying in person.

Northern train tickets & times Customer Insights

1. And as I have a bus pass that can travel free off-peak on local trains, I find it so easy to find the information I need to book from the boundaries of my county area by showing all the train stops.

2. - if the app knows your outward journey time why not get it to default to your return ticket once this has passed by say 30 mins?Poor by modern standards, lacking in good design and accessibility features.

3. Reasonably reliable, although have a couple of suggestions that would make it more user friendly: - Most people take the same journey 95% of the time - why not make a quick button to buy the most common ticket? This takes too much effort currently.

4. The "report a fault" button just takes you to the Northern website... so I suppose I'm reporting it here?Constant technical issues means it won't allow me to top up my smart card online.

5. Unable to book tickets as payment doesn't work on either credit card, Google pay or PayPal.

6. EDIT: dropped to 4 stars because "Change your journey" just doesn't work at all; it just gives a blank screen, down a star until fixedStill not working.

7. I keep trying to apply to refund my tickets to be met with a rather annoying 'Oops, We're usually great at getting you from A to B, but we haven't quite got it this time.

8. Would recommend walking or getting the bus over using this app, even for longer journeys.If people had any choice in this part of the country they wouldn't be choosing Northern.

9. App experience almost as frustrating as trying to use train services themselves.Far faster and more responsive than the website, and the app is pretty easy to use and to navigate around.

10. We ended up booking a TFW train instead.Excellent, unlike other operators you give so much more information about platform numbers etc.

11. The app works but it's for awful trains so who cares?The app itself is very good but... Ok I will review what I'm meant to, so quickly, the app is good it works and works well.

Steps to Troubleshoot & Fix Northern train tickets & times Issues

1. Fix Northern train tickets & times Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Northern train tickets & times: Restarting the app will resolve most errors.
  2. Update the Northern train tickets & times App. Here is how:
    1. On Android goto PlayStore » Search for "Northern train tickets & times" » Open Northern train tickets & times » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Northern train tickets & times » click "UPDATE".
  3. Clear Northern train tickets & times app cache: Clearing cached data will force your app to retrieve the latest data directly from Northern train tickets & times servers.
    1. On Android, goto Settings » Apps » Select "Northern train tickets & times" » click Storage » click "Clear Cache".
  4. Check Northern train tickets & times app permissions. If any of these permissions required to use your device's features are disenabled, Northern train tickets & times might not work.
  5. Uninstall and reinstall Northern train tickets & times. If nothing else has worked, completely uninstall Northern train tickets & times then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Northern train tickets & times not working


2. Fix Northern train tickets & times Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Northern train tickets & times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Northern train tickets & times not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Northern train tickets & times may not be able to connect to the Internet when running in the background.

Reported Issues