Published by HumanSoftware

Report an issue with MAG 322 Remote.
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Why should I report an Issue with MAG 322 Remote?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HumanSoftware to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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MAG 322 Remote Customer Insights

1. Please advise for a workaround and expected fixHey Guys for mag424w3, volume button doesn't work in this remote.

2. Keep up the good work, as I will be spreading the word about your app to my Friends, & Family who would also find this app very useful.I forgot my remote in another country.

3. However volume can be increase or decrease by horizontal buttons on circle in this remote.good app.

4. Thus, the app will not work if the IP address or password change.It works well for most of the functions.

5. Basically it scans and finds you MAG device and that's it! Sure, the volume arrows do not work, but that is a know issue.

6. Volume button does not work.

7. Thank you!For the most part, this tv remote app works great , especially because my phone is always at hand.

8. Luckily I received a very good (and quick) advice from the developer and I could enter the settings with a USB keyboard (F9 button during startup).

9. Still the app deserves a 5 stars, after all it saves your from 20$ which is more or less the cost of a replacement remote control plus overseas shipping.

10. The best part is being able to search movie names quickly vs using the remote that comes with the box.

11. Just the volume buttons do not work.

Steps to Troubleshoot & Fix MAG 322 Remote Issues

1. Fix MAG 322 Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MAG 322 Remote: Restarting the app will resolve most errors.
  2. Update the MAG 322 Remote App. Here is how:
    1. On Android goto PlayStore » Search for "MAG 322 Remote" » Open MAG 322 Remote » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MAG 322 Remote » click "UPDATE".
  3. Clear MAG 322 Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from MAG 322 Remote servers.
    1. On Android, goto Settings » Apps » Select "MAG 322 Remote" » click Storage » click "Clear Cache".
  4. Check MAG 322 Remote app permissions. If any of these permissions required to use your device's features are disenabled, MAG 322 Remote might not work.
  5. Uninstall and reinstall MAG 322 Remote. If nothing else has worked, completely uninstall MAG 322 Remote then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MAG 322 Remote not working


2. Fix MAG 322 Remote Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MAG 322 Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MAG 322 Remote not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MAG 322 Remote may not be able to connect to the Internet when running in the background.

Reported Issues