Published by Atrium Health on Oct 10, 2023

Report an issue with Atrium Teammates.
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Why should I report an Issue with Atrium Teammates?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Atrium Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Atrium Teammates

1. To use Atrium Teammates, you must have an active Atrium Health network account. • Paycheck & PTO: View basic information about your last three paychecks.

2. Atrium Teammates provides convenient access to Atrium Health teammate information when and where you need it most.

3. Note: Atrium Teammates is for Atrium Health teammates only.

4. View your PTO balance, accrual rate, and your cash-in elections for the year. • News: Read Atrium Health news and announcements. • Recognition, Rewards & eCards: Send a deserving teammate an eCard, nominate them for an award or browse the rewards catalog. • PerkSpot: Search hundreds of discounts from electronics to gym memberships, sunglasses to groceries. • Careers: Access the Atrium Health career search. • Classifieds: Browse or search for items and services that other teammates are selling or seeking to buy. • Maps & Directions: Search for Atrium Health facilities and get driving directions. • Phone Book: Tap to call HR centers, the support center, on-site care, and other important numbers. • App Catalog: Download the mobile apps you need as an Atrium Health teammate, all in one place. • Other links: Access information about your Atrium Health benefits and LiveWELL incentives.

Atrium Teammates Customer Insights

1. I would have previously rated the app 5 stars but Core Connect has made it much less convenient and user friendly.App was fine until recent update, now I can't see my stubs.

2. previous version before"Atrium" change worked betterBefore the update it was great... Since the update I cant get past the login.

3. Used to check paycheck and pto hours now whenever you click the core connect link it shuts down the app.

4. Will this ever be fixed??I would give 0 stars because due to recent update I can't even login to see anything.

5. Doesn't work anymore.I mostly use this app to look at my pay check and enter PTO requests.

6. Very disappointed.Can't even access our own pay stubs....this sucks.

7. Cant open alot of links on here.

8. Very useless.keeps crashing.

9. Useless.

10. I've tried deleting and redownloading.

11. App is useless now.

Steps to Troubleshoot & Fix Atrium Teammates Issues

1. Fix Atrium Teammates Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Atrium Teammates: Restarting the app will resolve most errors.
  2. Update the Atrium Teammates App. Here is how:
    1. On Android goto PlayStore » Search for "Atrium Teammates" » Open Atrium Teammates » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Atrium Teammates » click "UPDATE".
  3. Clear Atrium Teammates app cache: Clearing cached data will force your app to retrieve the latest data directly from Atrium Teammates servers.
    1. On Android, goto Settings » Apps » Select "Atrium Teammates" » click Storage » click "Clear Cache".
  4. Check Atrium Teammates app permissions. If any of these permissions required to use your device's features are disenabled, Atrium Teammates might not work.
  5. Uninstall and reinstall Atrium Teammates. If nothing else has worked, completely uninstall Atrium Teammates then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Atrium Teammates not working


2. Fix Atrium Teammates Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Atrium Teammates be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Atrium Teammates not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Atrium Teammates may not be able to connect to the Internet when running in the background.

Reported Issues