Contact MyAtriumHealth Customer Service

Why should I report an Issue with MyAtriumHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Atrium Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connect with Atrium Health. - MyAtriumHealth - Schedule appointments, send messages to your care team, check lab and test results, read your doctor's notes, start an eVisit, pay your bill, and more. - Find a Doctor - Search by name, specialty, or primary care physicians using current location or ZIP code. - Find a Location - Map the hospitals, emergency rooms or Urgent Cares closest to you or with the shortest wait times.

2. Reserve your spot at an Urgent Care.

3. Get convenient access to your care.

4. Get interior directions for select hospital locations. - Track My Health – Keep track of your exercise, heart rate, blood pressure, and other health-related readings. - Cancer Clinical Trials - Search cancer clinical trials and contact the trial coordinator for additional information. - Driving Directions - View maps and tap to call a location.

1. There is also no way to send a message to tech support for help.Android: Pros - nice UI, easy to follow prompts when following one flow only, and has good main menu options for starting your actionsn and has a quick response time when navigating through screens.

2. This transition period has been in place for awhile, it's not a permanent excuse for shoddy development.Looks really cool with lots of colorful icons, but is a very confusing interface.

3. Don't prompt me to verify my phone number if the only option is literally impossible! Good thing there's an email option for logging in.I saw that the app was updated in Dec 2022 for a fix of a fingerprint login bug.

4. For instance, I press on "messages" if I want to see or leave a message, but in that section I am told to press elsewhere to see or leave a message.

5. I have to log back in from the beginning every single time I leave the app even for a second.Transition period or not, app interface is terrible.

6. Hitting back takes you to various different screens and not in reversw-order you came through them - and they randomly (seemingly) take you to Main Menu from doing that.I barely use it.

7. NOT user friendly, even in 2022.Everytime I try to go to billing and several other places in the app I get a message...server error try again.

8. Would be great if fixed and I could actually get in the app again.Edit: Looking at maps is just one of many things I want to do while using this app like messaging my wife.

9. I receive the texts -after- the code expires! For example, I received a code at 10:25am that expired at 10:18! This happened 3 times this morning.

10. I'd like to be able to sign in, look at available urgent cares, find their location on Google Maps, and jump back in to confirm my appointment.

11. If it weren't for the fact people's information is effectively split between two applications, one embedded in the other, it'd be okay.

1. Fix MyAtriumHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyAtriumHealth: Restarting the app will resolve most errors.
2. Update the MyAtriumHealth App. Here is how:
   1. On Android goto PlayStore » Search for "MyAtriumHealth" » Open MyAtriumHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyAtriumHealth » click "UPDATE".
3. Clear MyAtriumHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from MyAtriumHealth servers.
   1. On Android, goto Settings » Apps » Select "MyAtriumHealth" » click Storage » click "Clear Cache".
4. Check MyAtriumHealth app permissions. If any of these permissions required to use your device's features are disenabled, MyAtriumHealth might not work.
5. Uninstall and reinstall MyAtriumHealth. If nothing else has worked, completely uninstall MyAtriumHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyAtriumHealth not working

2. Fix MyAtriumHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyAtriumHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyAtriumHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyAtriumHealth may not be able to connect to the Internet when running in the background.