Contact ActionDirector Customer Service

Why should I report an Issue with ActionDirector - Video Editing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cyberlink Corp to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My one complaint would be the drop in video quality from the original clips, but its not too bad, and again, im using the free version, the paid version supposedly allows higher quality video.Overall a great product.

2. I am a Youtuber and have been using video editing tools for a few years now because I edit my own videos.

3. 😁 Not sure if I have the ability to cut/edit audio that I add, with the paid version, as it was not available with the free version.

4. if I want to trim the video in the middle i guess the way to do it is to split the video; otherwise it just trims everything else and it only leaves the middle unwanted part and it is up to the user to figure it out; not everyone is a computer savvy, so that area is not so friendly user.

5. 😉is great app; however, i am giving it only 3 stars since the edit mode is very difficult to understand and the youtube video showing how to tim a video is very vague.

6. It is difficult in action director to trim videos in the appropriate spot, likely due to the small screen on mobile devices vs fiber size.

7. I just recently got a new chromebook laptop and the power director mobile app is what I had always used and then found out that that version is not compatible with my new chromebook, and I think that is ridiculous.

8. I click restore purchase, but it doesnt work so I have to uninstall and reinstall the app.Easy, peezy, lemon squeezy! Made a few quick snooze instructional videos and dance videos for practice.

9. Come on.The free version is simple, but ive been pretty happy with it so far.

10. I also want to add that it would be great if you would let us use stickers from our own storage to add to the videos, not just the ones you supply.Very nice app, easy to use.

11. For someone who wants to edit a single video now and then, with no watermark? This software is nowhere near professional trade that would require a subscription.

1. Fix ActionDirector Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ActionDirector: Restarting the app will resolve most errors.
2. Update the ActionDirector App. Here is how:
   1. On Android goto PlayStore » Search for "ActionDirector" » Open ActionDirector - Video Editing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ActionDirector » click "UPDATE".
3. Clear ActionDirector - Video Editing app cache: Clearing cached data will force your app to retrieve the latest data directly from ActionDirector servers.
   1. On Android, goto Settings » Apps » Select "ActionDirector - Video Editing" » click Storage » click "Clear Cache".
4. Check ActionDirector app permissions. If any of these permissions required to use your device's features are disenabled, ActionDirector might not work.
5. Uninstall and reinstall ActionDirector. If nothing else has worked, completely uninstall ActionDirector then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ActionDirector not working

2. Fix ActionDirector Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ActionDirector be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ActionDirector not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ActionDirector may not be able to connect to the Internet when running in the background.