Published by Iliad Italia SPA

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Why should I report an Issue with Mobile Config?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Iliad Italia SPA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Mobile Config image 1 contact Mobile Config image 2

About Mobile Config

1. This app allows to setup Internet & MMS access to Iliad mobile users from Italy.

2. This app works only if you have an italian Iliad SIM card.

3. This app doesn't work on some mobiles with Mediatek chipset due to a bug of Mediatek chipset.

Customer Insights

1. Now I've disinstalled the app and the method still works, so.... GreatThis app sorted out the web connection issue so if you move to Iliad Italy and find that you don't have internet access, try it!Not working fine.,The network is bad in my area the network is going of and no could not make calls and could not receive all fine going off and no including the internet 😡😠Worked perfectly.config was done in a few minutes restarted and all was working fine.The app doesn't work at all.

2. Iliad itself is a great network though, unlimited 4G and calls, decent coverage and very competitive pricing.Took forever to make it happen, but in the end this app updated my SIM, my USA issue smartphone worked, and Iliad kicked in.

3. Can't complain.Iliad didn't work on my phone and I hadn't an internet connection, so I tried this method and it worked properly.

4. There are times that I lost my network and not able to comunicate, wishing and hoping that days to come we improved much better connections, because, some of the illiad subscribers are turning back to thier previous network.

5. Thank you and more power to us all this year 2022! Happy new year!!!Kept saying that my SIM needs to be updated and that it will only take minutes.

6. Finally after days it updated.

7. Now this app sits fat in the background.

8. It doesn't do anything.

Steps to Troubleshoot & Fix Issues

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart : Restarting the app will resolve most errors.
  2. Update the App. Here is how:
    1. On Android goto PlayStore » Search for "" » Open Mobile Config » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
  3. Clear Mobile Config app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
    1. On Android, goto Settings » Apps » Select "Mobile Config" » click Storage » click "Clear Cache".
  4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
  5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing not working


2. Fix Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.

Reported Issues