Contact Family Tree Creator Customer Service

Why should I report an Issue with Family Tree Creator - meWho? L?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MEWHO SOFTWARE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Is it possible for you to have an option fot multiple, seperate, family trees that we can label and have a list of? Another issue is I can't connect spouses that are related by marrige, or I would have to make a whole other profile and have a duplicate of said character.

2. I would suggest two features to improve it: 1) the possibility to export the tree to other users (not only in pdf or image), being possible they edit it in their apps; 2) The possibility to copy a tree and start again doing only few changes.

3. I've been using this app to organize my fictional characters' family, and I really like the format! The one thing that bugs me is you can only make one family tree.

4. I've got about 200 + names on mine and best of all no one has access to it other than you yourself and you are able to share updated info and you are able to add a photo.I absolutely love this app, and it works in every way it promises.

5. Perhaps this could be implemented? But otherwise a great free app with no ads or subs.I downloaded this app 3 days ago and upto now have added 250 family members.

6. Touch a family member to focus on their tree and edit.

7. Circular view accommodates bigger family.I have downloaded and using this app very recently.

8. It is easy to use and I like the fact that there are no annoying adverts!!!! I would have given it 5 stars if I could add dates of birth & death to the main screen.

9. I would recommend to app developers that future updates of this app allow surnames with apostrophes.Easy to use and user friendly interface.

10. However, it can be used as a sort of data sandbox or notebook for collecting data, such as at a family reunion as an example.

11. Now after making many entries, data retrieval has become very slow and sometimes full data is not being shown for viewing purpose.

1. Fix Family Tree Creator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Family Tree Creator: Restarting the app will resolve most errors.
2. Update the Family Tree Creator App. Here is how:
   1. On Android goto PlayStore » Search for "Family Tree Creator" » Open Family Tree Creator - meWho? L » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Tree Creator » click "UPDATE".
3. Clear Family Tree Creator - meWho? L app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Tree Creator servers.
   1. On Android, goto Settings » Apps » Select "Family Tree Creator - meWho? L" » click Storage » click "Clear Cache".
4. Check Family Tree Creator app permissions. If any of these permissions required to use your device's features are disenabled, Family Tree Creator might not work.
5. Uninstall and reinstall Family Tree Creator. If nothing else has worked, completely uninstall Family Tree Creator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Family Tree Creator not working

2. Fix Family Tree Creator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Family Tree Creator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Family Tree Creator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Family Tree Creator may not be able to connect to the Internet when running in the background.