Contact Family Tree Customer Service

Why should I report an Issue with Family Tree - TribalPages?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TribalPages, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Invite family members to view or participate in your family tree. * Check the activity log to see who has visited your site and what updates they made.

2. Create, Update and Share your Family Tree using TribalPages' free companion app.

3. This app is a companion for your Private Family Tree website at TribalPages.

4. Your family tree can be viewed and updated either using an internet browser on a computer or by using this app.

5. Invite family members to view or update the family tree.

6. All your Family Tree information is stored on our secure servers at TribalPages.

7. Tag the pictures and add them to your family tree.

8. Invited members can either download this app or visit your website.

9. The activity log shows when each member visits your site and what changes they have made.

10. Any updates that you make using the app will automatically appear on your website.

11. You can choose the level permission you give each invited member.

1. Disappointed in the app.Wish you could view the actual family tree and view everything like the website.

2. A tree view would be nice to have.After you create a page it doesn't let you select it.

3. The website isn't very slick in appearance but its well done and, compared to giants like Ancestry and MyHeritage, it's a real value.5 stars for non error app like before.

4. It just keeps jumping back to Create Website, so it's uselessUnable to install, phone not compatible.

5. Also I'm not able to delete a person on my tree.Until this norning, the app has been perfect for connecting my family we love it.

6. developers kindly look into this matterLimited but very good for ading photos received on my phone.

7. I want to view the list of surnames like on my webpage.

8. We're unable to access information on the app or website.

9. Now i will give only two stars because it is impossible for new installer to search for their own tribe.

10. Don't let the app steer you away from website though.

11. I tried editing in the app and that doesn't work correctly either.

1. Fix Family Tree Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Family Tree: Restarting the app will resolve most errors.
2. Update the Family Tree App. Here is how:
   1. On Android goto PlayStore » Search for "Family Tree" » Open Family Tree - TribalPages » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Tree » click "UPDATE".
3. Clear Family Tree - TribalPages app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Tree servers.
   1. On Android, goto Settings » Apps » Select "Family Tree - TribalPages" » click Storage » click "Clear Cache".
4. Check Family Tree app permissions. If any of these permissions required to use your device's features are disenabled, Family Tree might not work.
5. Uninstall and reinstall Family Tree. If nothing else has worked, completely uninstall Family Tree then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Family Tree not working

2. Fix Family Tree Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Family Tree be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Family Tree not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Family Tree may not be able to connect to the Internet when running in the background.