Contact The Clock Customer Service

Why should I report an Issue with The Clock: Alarm Clock & Timer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jetkite to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Setting not to notify about upcoming alarms doesn't work (that's the reason I'm trying apps other than the stock android clock app).

2. And, half the time when the alarm actually does sound, you can't disable it without force closing every other app in use.App doesn't work.

3. Good, reliable alarm again Thanks! Wish I could set the defaults to be the same across all my alarms, so I don't have to reset all options each time.

4. Recently ads have begun popping up and I didn't realize I needed to dismiss them in order for my snooze button to work! So I pushed snooze as usual and ended up being late for work twice until I figured out what was going on.

5. 👎I was having trouble finding an alarm clock app that let me set individual snooze durations for each alarm like my old LG could do from the factory.

6. I have found this app to be reliable when many others aren't.This app worked great on my previous phones, but I now have a Galaxy S23 Ultra, and the alarm is impossible to turn off sometimes.

7. There's a drop down notification to purchase, turning it off disables the alarm.6/28/23 update: Ever since last update a week ago Alarm is no longer reliable.

8. I originally complained that the snooze button was being replaced by an ad, which would then silence the alarm (if you snooze, go back to sleep - it may or may not wake you up again).

9. I use some alarms to get up and others for work so I want different snooze times.

10. I am still not sure what prompts it, but I cant turn it off from the app or notification drop-down menu, so I have to restart my phone when my alarm rings.

11. It has a full page ad every time you open the app, prompting you to purchase it to unlock more alarms & you have to click the tiniest font that's dangerously close to the accept button to get out of it.

1. Fix The Clock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Clock: Restarting the app will resolve most errors.
2. Update the The Clock App. Here is how:
   1. On Android goto PlayStore » Search for "The Clock" » Open The Clock: Alarm Clock & Timer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Clock » click "UPDATE".
3. Clear The Clock: Alarm Clock & Timer app cache: Clearing cached data will force your app to retrieve the latest data directly from The Clock servers.
   1. On Android, goto Settings » Apps » Select "The Clock: Alarm Clock & Timer" » click Storage » click "Clear Cache".
4. Check The Clock app permissions. If any of these permissions required to use your device's features are disenabled, The Clock might not work.
5. Uninstall and reinstall The Clock. If nothing else has worked, completely uninstall The Clock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Clock not working

2. Fix The Clock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Clock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Clock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Clock may not be able to connect to the Internet when running in the background.