Published by Rexel France

Report an issue with Connect3D.
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Why should I report an Issue with Connect3D?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Rexel France to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Connect3D Customer Insights

Steps to Troubleshoot & Fix Connect3D Issues

1. Fix Connect3D Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Connect3D: Restarting the app will resolve most errors.
  2. Update the Connect3D App. Here is how:
    1. On Android goto PlayStore » Search for "Connect3D" » Open Connect3D » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connect3D » click "UPDATE".
  3. Clear Connect3D app cache: Clearing cached data will force your app to retrieve the latest data directly from Connect3D servers.
    1. On Android, goto Settings » Apps » Select "Connect3D" » click Storage » click "Clear Cache".
  4. Check Connect3D app permissions. If any of these permissions required to use your device's features are disenabled, Connect3D might not work.
  5. Uninstall and reinstall Connect3D. If nothing else has worked, completely uninstall Connect3D then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Connect3D not working


2. Fix Connect3D Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Connect3D be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Connect3D not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Connect3D may not be able to connect to the Internet when running in the background.

Reported Issues