Contact AVR-Remote Customer Service

Why should I report an Issue with AVR-Remote for Denon/Marantz?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Andreas Pillath to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your phone and receiver must be connected to the same WLAN router to use this application.

2. This application is not affiliated with Denon or Marantz.

3. Models without network interface are not supported.

4. This is experimental software. Try it on your own risk.

5. Denon and Marantz are registered trademarks of D&M Holdings, Inc.

1. The app reinstal fixes connection issue immediately.Not so great anymore....this was my "go to" app for my, (what is now older), avr 3312 for years when all the Denon Company apps failed...Now so slow to connect to my network, (which is by Powerline ethernet...no wifi on this model)...if it connects at all.

2. having to cycle through till you find what you're looking for is just great! Love it.!Works great with both my Denon AVR-X3400 and my Marantz SR6012 (even though they are not listed under the supported models section).

3. Losing connection is guaranteed... I guess it's back to using the remote...Amazing app! I just set this app up and it's working great! My particular amp (avr-x1600) wasn't listed so I chose a close model# (avr-x1000) and it works very well! Ready set up! Highly recommended.

4. Havent used it much, but was impressed that I could manually set up my NR1508 to work with this app, even though not listed as supported (choose the model as NR1504).Great app but have to reinstal every several weeks as it is unable to connect to my receiver after some time of using it.

5. Only taking off a star because the app has not been updated to include newer models under its known supported section within the app.Very good app interface, and saves time to do various settings without browsing the complex menu using remote.

6. I give the app an A plus rating.GUI a little clunky but finally an app which works and can remotely control my AVR-7200 DENON AVR over my home network.

7. Thanks so much! (If there's a way to get my specific amp on the list it would be appreciated!).Great alternative to the battery draining Denon app.

8. After setup, it *may* work on a different subnet, depending on house network configuration.FANTASTIC! This app is the perfect companion to My AVR 4308.

9. Even with the TV off, you are able to view what songs are playing on the internet radio and sreaming apps contained within the Marantz - directly on your devices' screen.

10. You are also able to adjust the sound stage, volume to individual speakers, adjust the picture, hdmi settings and much much more.

11. Shame DENON.Perfect! Denon AVR-X4200W on a *wired* connection.

1. Fix AVR-Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AVR-Remote: Restarting the app will resolve most errors.
2. Update the AVR-Remote App. Here is how:
   1. On Android goto PlayStore » Search for "AVR-Remote" » Open AVR-Remote for Denon/Marantz » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AVR-Remote » click "UPDATE".
3. Clear AVR-Remote for Denon/Marantz app cache: Clearing cached data will force your app to retrieve the latest data directly from AVR-Remote servers.
   1. On Android, goto Settings » Apps » Select "AVR-Remote for Denon/Marantz" » click Storage » click "Clear Cache".
4. Check AVR-Remote app permissions. If any of these permissions required to use your device's features are disenabled, AVR-Remote might not work.
5. Uninstall and reinstall AVR-Remote. If nothing else has worked, completely uninstall AVR-Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AVR-Remote not working

2. Fix AVR-Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AVR-Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AVR-Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AVR-Remote may not be able to connect to the Internet when running in the background.