Contact AVRDroid Customer Service

Why should I report an Issue with AVRDroid?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Thomas Junge to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app uses INTERNET, ACCESS_NETWORK_STATE, WRITE_EXTERNAL_STORAGE permissions to connect to the receiver (when on WiFi only) and to store/manage XML layout files on local storage.

2. Remote control your Denon® AVR via local network.

3. You can create your own remote control button layouts with XML files.

4. The app uses the Denon® control protocol.

5. Protocol infos can be found at the official Denon® support/download pages.

6. It is tested with the AVR-3312 model only, protocol commands must be adapted to your model eventually.

7. Send me bug reports, general feedback or feature requests via email or just share your layouts.

8. For XML serialization the Simple XML serialization open source library is used in this application.

9. Its best to use the app with a static ip address for the receiver since there is no automatic recognition.

10. You have to set the ip address in the settings manually but therefore it is quite snappy.

11. This application is not affiliated with Denon.

1. Keep up the great work!Very nice app for people looking for customization...The build in templates are very complete already, but for those people that know there way around XML, having complete control over commands and layout is very nice indeed! I already rate it 5, but it would be nice to be able to use custom icons stored on (the SD card of) the phone...Way beyond the use of the actual remote with tweaking and customization.

2. Thanks for your work.The best remote for Denon on Android.We are lucky there are som 3rd party applications available since Denon never seems to manage to release any remote applications (at least for Android) that can actually be used.I was looking for a way to automate my home audio.

3. Found my receiver right away, super fast loading, big and clear GUI great for a touch screen.Works perfect in Android 4.4.4 with Denon AVR-X1400H.

4. This app works great with Tasker allowing me to send commands to my receiver based on pre programmed tasks such as turn on the music when I get home after work.

5. Thank you! Be sure to read from authors link on the toggle mute button option.Works perfectly and way better than competing apps.

6. The only thing I'm missing in this app is a Donate button.Works better than the Denon app.

7. It not only replaces the horribly broken Denon app, it also lets you do things that wouldn't be possible with the officisl one.

8. In my case I wanted to make presets for a source, the selection of Front Speaker A or B, the state of the GEQ and the sound mode.

9. Nice button modification options explained in your web.

10. It's super easy to write a matching XML, and it can be adapted anytime.

11. AVR-3312Great app that works well, fast.

1. Fix AVRDroid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AVRDroid: Restarting the app will resolve most errors.
2. Update the AVRDroid App. Here is how:
   1. On Android goto PlayStore » Search for "AVRDroid" » Open AVRDroid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AVRDroid » click "UPDATE".
3. Clear AVRDroid app cache: Clearing cached data will force your app to retrieve the latest data directly from AVRDroid servers.
   1. On Android, goto Settings » Apps » Select "AVRDroid" » click Storage » click "Clear Cache".
4. Check AVRDroid app permissions. If any of these permissions required to use your device's features are disenabled, AVRDroid might not work.
5. Uninstall and reinstall AVRDroid. If nothing else has worked, completely uninstall AVRDroid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AVRDroid not working

2. Fix AVRDroid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AVRDroid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AVRDroid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AVRDroid may not be able to connect to the Internet when running in the background.