Contact My Train (Můj vlak) Customer Service

Why should I report an Issue with My Train (Můj vlak)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of České dráhy, a.s. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - Services on the train (train composition, train accessibility, etc. - Services at the station (train departures, opening hours, station location, station accessibility, etc. - Push notifications (before the journey, while transferring, when a delay, extraordinary event, etc.

1. Used to happening before, appear to be fixed, but happens againBroken for so long already, the chance your payment goes through is like 1 in 10, both Google pay and card.GooglePay not working this afternoon, tried 3x, had to pay extra fee in the train- It is not possible to tick "Direct connections only" without opening the settings below.

2. Lot of things are unintuitive, buggy and overall looks like it was designed by a committee rather than UX personIt made me buy the ticket twice, because couldn't verify rhe payment first.

3. Went to train station, bought ticket and paid extra 35 czk for seat reservation on top of inconvenience.

4. So the buying is complete useless and will definitely gets you into trouble with no ticket riding if you use this app for tickets.

5. - The app doesn't have a dark mode!!it is really helpful app and assistant so you can travel all over Europe with less cost and enjoymentOne star for live train times and delays.

6. - It probably doesn't use your phone's location so it once suggested me the stations in the opposite order, so I had a ticket in the opposite direction.

7. It blocks the money in your account, but there is no ticket and you don't have any feedback if it worked or not.

8. - There is no option to turn off the automatic brightness adjustment when viewing the QR code, so it blinds you when you buy tickets in the evening.

9. Of course my money is gone, and there is no receipt, nothing about about the first payment.

10. Fine if you're only going on CD trains.Cannot pay with credit card or Google pay.

11. Purchases tickets from other companies for double the price.

1. Fix My Train (Můj vlak) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Train (Můj vlak): Restarting the app will resolve most errors.
2. Update the My Train (Můj vlak) App. Here is how:
   1. On Android goto PlayStore » Search for "My Train (Můj vlak)" » Open My Train (Můj vlak) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Train (Můj vlak) » click "UPDATE".
3. Clear My Train (Můj vlak) app cache: Clearing cached data will force your app to retrieve the latest data directly from My Train (Můj vlak) servers.
   1. On Android, goto Settings » Apps » Select "My Train (Můj vlak)" » click Storage » click "Clear Cache".
4. Check My Train (Můj vlak) app permissions. If any of these permissions required to use your device's features are disenabled, My Train (Můj vlak) might not work.
5. Uninstall and reinstall My Train (Můj vlak). If nothing else has worked, completely uninstall My Train (Můj vlak) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Train (Můj vlak) not working

2. Fix My Train (Můj vlak) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Train (Můj vlak) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Train (Můj vlak) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Train (Můj vlak) may not be able to connect to the Internet when running in the background.