Contact COtrip Planner Customer Service

Why should I report an Issue with COtrip Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of STATE OF COLORADO OIT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cool, I see that CO responds to reviews and "fixes" the issue, but this is typical government work, roll something out from the lowest bidder before it's ready.After planning a road trip and checking CDOT and this app, I was very disappointed to find a closure not listed on my route.

2. Glaring errors (e.g. "Incident start time" has date but no time! App is no better! Sad😢The app is pretty good, when it works, or when the cdot IT infrastructure works to feed the app the necessary data.

3. I've found that typically when you need cdot information most, peak travel periods, bad weather, they are broken, they fail to provide you with the necessary information.Since I am moving to CO, I wanted to get a jump on the 511 system there.

4. I won't trust the info or lack of it in the future!! It is only good if those in charge actually update the status of projects in thereal time.

5. All available traffic cameras can be accessed as well as road closures and where or when the road has been plowed.

6. Case in point, as I write this review, Sat Dec 17, most all of the cdot cameras on the I-70 corridor from Denver west, and hwy 40 cameras are OUT OF SERVICE, HARD DOWN, most don't even show up on the app screen.

7. Sometimes you just want a quick reference list of roads with corresponding conditions, traffic speeds, and a notation of whether the road is open.

8. You can toggle between various info, everything from current road conditions to weather alerts.

9. It's such a complicated user interface with excessive clicks to get to information that used to be available with one click.

10. Now I search for 70 and every road besides 70 comes up and searching through 40 pages to find it is completely inefficient.

11. They released a major "improved" app that is horrible from a user experience standpoint I switched to using the web interface instead.

1. Fix COtrip Planner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COtrip Planner: Restarting the app will resolve most errors.
2. Update the COtrip Planner App. Here is how:
   1. On Android goto PlayStore » Search for "COtrip Planner" » Open COtrip Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COtrip Planner » click "UPDATE".
3. Clear COtrip Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from COtrip Planner servers.
   1. On Android, goto Settings » Apps » Select "COtrip Planner" » click Storage » click "Clear Cache".
4. Check COtrip Planner app permissions. If any of these permissions required to use your device's features are disenabled, COtrip Planner might not work.
5. Uninstall and reinstall COtrip Planner. If nothing else has worked, completely uninstall COtrip Planner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COtrip Planner not working

2. Fix COtrip Planner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COtrip Planner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COtrip Planner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COtrip Planner may not be able to connect to the Internet when running in the background.