Contact A Better Routeplanner (ABRP) Customer Service

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1. I hope the devs can work through these to make accessing the powerful routing tools they have here easier to use.I really enjoy this app for planning, but using it in real time while driving has proven to be a nightmare.

2. The Android Auto app (ABRP) is essentially useless without using the phone as the main interface, a very difficult and dangerous interface while driving.

3. Since the latest update (12/2022) the UI is buggy during a drive and sometimes doesn't want to update the projected data or displays weird graphs that don't make sense.

4. VW ID4The premium is a bit expensive for use case, the occasional need to plan a trip on an unfamiliar route.

5. On my last 12-hour road trip I had to start programming each leg into my Tesla navigation.

6. I wish when saving it would update the current route instead of saving multiple copies of the same thing.

7. The app will usually fail to display, or use, manually updated battery state of charge, and will usually default to an old battery percentage from weeks or months prior.

8. If it's not supported for my vehicle then the option shouldn't be displayed.Just starting to play with it but it has some issue with routing that I have sent to the developer.

9. Like I said: great for planning, but not on the actual Drive.I use it to plan ahead of a drive with my EV.

10. It needs a lot of improvement but is especially helpful for planning ahead.Wanted to let you know about a bug that I have found in the app for Android.

11. It seems like the front-end of the interface is reworked consistently to fix bugs, but unfortunately always adds a few new ones.

1. Fix A Better Routeplanner (ABRP) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart A Better Routeplanner (ABRP): Restarting the app will resolve most errors.
2. Update the A Better Routeplanner (ABRP) App. Here is how:
   1. On Android goto PlayStore » Search for "A Better Routeplanner (ABRP)" » Open A Better Routeplanner (ABRP) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for A Better Routeplanner (ABRP) » click "UPDATE".
3. Clear A Better Routeplanner (ABRP) app cache: Clearing cached data will force your app to retrieve the latest data directly from A Better Routeplanner (ABRP) servers.
   1. On Android, goto Settings » Apps » Select "A Better Routeplanner (ABRP)" » click Storage » click "Clear Cache".
4. Check A Better Routeplanner (ABRP) app permissions. If any of these permissions required to use your device's features are disenabled, A Better Routeplanner (ABRP) might not work.
5. Uninstall and reinstall A Better Routeplanner (ABRP). If nothing else has worked, completely uninstall A Better Routeplanner (ABRP) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing A Better Routeplanner (ABRP) not working

2. Fix A Better Routeplanner (ABRP) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make A Better Routeplanner (ABRP) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to A Better Routeplanner (ABRP) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, A Better Routeplanner (ABRP) may not be able to connect to the Internet when running in the background.