Published by android player on Aug 2, 2024

contact Video Player for Android Chat with our AI-based Video Player Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Video Player?



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Why chat with our AI Video Player Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Video Player.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. With the pop up ads you constantly need to exit/back from to return to play, just too frustrating for me.Hi. Despite this app having an overall 5 star rating, I found this app a load of rubbish as there are adverts preventing videos from loading and my screen keeps on saying theres no videos when I have at least one video file saved onto my phone, especially when I selected a movie from out of the file manager - I'm guessing that this was done to make the app unusable and unaccessable.

2. If you pause a video and minimize it to take a call, there is a bug that, when it calls an ad, will also continue playback while you are on the phone!Installed opened said no videos, then asked open from a file mananger.

3. Android needs to step its quality control up.THANK YOU!!! I couldn't view video lectures for an online class through Samsung internet.

4. My phone is an older version and that might have something to do with the slow running video but I have more exploring to do with it before praising or damning this ap.... so far it's not bad.Video stops abruptly.

5. After closing three adds before I could even get to open the video file I uninstalled this garbage.

6. These issues range from unsynced audio, to just not playing the video.

7. So picked a video and was confronted with an advert for Google wallet.

8. Haven't been able to play a full video yet.

9. Major bugs need to be worked out.Unusable. Adds just keep popping up.

10. Terrible, terrible app, do not download.Ads take over your phone, whether you have it open or not.

11. The controls are a bit too simple~Brightness & Volume only, with limited adjustment range, plus those icons disappear as your finger moves off them while adjusting.

Steps to Troubleshoot & Fix Video Player Issues

1. Fix Video Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video Player: Restarting the app will resolve most errors.
  2. Update the Video Player App. Here is how:
    1. On Android goto PlayStore » Search for "Video Player" » Open Video Player for Android » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Player » click "UPDATE".
  3. Clear Video Player for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Player servers.
    1. On Android, goto Settings » Apps » Select "Video Player for Android" » click Storage » click "Clear Cache".
  4. Check Video Player app permissions. If any of these permissions required to use your device's features are disenabled, Video Player might not work.
  5. Uninstall and reinstall Video Player. If nothing else has worked, completely uninstall Video Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Player not working


2. Fix Video Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Player may not be able to connect to the Internet when running in the background.

Reported Issues

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