Contact WE Connect Customer Service

Why should I report an Issue with WE Connect by Windstream?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Windstream Communications to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed with you in mind, the WE Connect customer portal app puts control in your hands through enhanced management and service configuration options.

1. Bluetooth often does not work and will not connect when I get a calls, but yet it works when people call my cell number.The app doesn't even work.

2. We are paying for softphone licenses and can't even use themone more reason to switch to TMobile home wifi! This app looks like an office suite phone app and there is nowhere to pay or look at your bill.

3. Terrible terrible app.If I could give this app ZERO STARS I would! Not only does it not work correctly but their own help desk couldn't even figure out the problem.

4. You're actively undermining my ability to do my job.This app makes me want to risk the Coronavirus to go back to work in the office and use my office phone.

5. And Windstream has a very poor customer service... We've been trying to get someone to help us with a myriad of problems for months with no luck... Stay away from signing a contract with them!!!The old app was completely functional.

6. What's the point of creating a new app that completely destroys functionality and curtails your options? I haven't been receiving any notifications regarding voicemails for days now.

7. Also takes over the proximity sensor so that as long as you have the app running in the background, moving your finger over part of your screen will black out the entire display.Old app wasn't perfect, but at least it worked.

8. Now I no longer receive voicemails via email (that functionality doesn't even seem to be an option anymore), which was the only way I could access them, since they don't update in the app.

9. Now this new WeConnect app is a total disaster... it renders the entire phone system unusable.

10. I have to call out to people multiple times just to be heard, the connection is often staticky, clients are continually saying they can't hear me, the app is constantly kicking me out.

11. It periodically goes offline, so I wind up missing calls from my colleagues and customers.

1. Fix WE Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WE Connect: Restarting the app will resolve most errors.
2. Update the WE Connect App. Here is how:
   1. On Android goto PlayStore » Search for "WE Connect" » Open WE Connect by Windstream » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WE Connect » click "UPDATE".
3. Clear WE Connect by Windstream app cache: Clearing cached data will force your app to retrieve the latest data directly from WE Connect servers.
   1. On Android, goto Settings » Apps » Select "WE Connect by Windstream" » click Storage » click "Clear Cache".
4. Check WE Connect app permissions. If any of these permissions required to use your device's features are disenabled, WE Connect might not work.
5. Uninstall and reinstall WE Connect. If nothing else has worked, completely uninstall WE Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WE Connect not working

2. Fix WE Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WE Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WE Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WE Connect may not be able to connect to the Internet when running in the background.