Published by Wholee on Jul 19, 2023

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Why should I report an Issue with Wholee - Online Shopping App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wholee to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Wholee - Online Shopping App image 1 contact Wholee - Online Shopping App image 2

About Wholee - Online Shopping App

1. Downloaded by 3 million+ customers in just our first year, our app provides a variety of trendy fashions, including high-quality women’s & men's clothing, blags, shoes, accessories, jewelry, home decor, baby kids & mom, electronics, sporting goods, beauty and everything else you want, all at affordable prices.

2. With over 100,000 manufacturers supplying inexpensive shopping, we’ve carefully selected the quality products and ensured the lowest prices.

3. Please kindly contact us if you have any questions or advice, we highly value your feedback and we will take time and effort to offer you a better shopping experience at Wholee.

4. Online shopping with wholesale prices shouldn’t feel like a risk. At Wholee it doesn’t.

5. And our cutting-edge 3D tech even offers you a brand new shopping experience.

6. Consider our app as a shopping paradise for everything fashion and style to inspire you!

7. We even offer the lowest prices from $1.

8. Follow us on Facebook, Instagram, Youtube&TikTok to find more!

Wholee Customer Insights

1. Any suggestions? Or am I just plum outta luck? Please help me devs.I'm addicted, yes the app has its flaws but also has its pros.. my orders come around the two week mark (can't complain) sometime i wish they had option for faster shipping but it's all good.. products are usually what they say they are, here and there; there's some that are not accurate (I do contact when that happens).. the descriptions on some items like shoes, clothes, and others should be better (like length, heel size, fabric type, quantity per item, etc) but overall not too bad.There was lots of graphical issues, like words being cut off, or way to zoomed to fit on the screen, images as well.

2. I've been more pleased than disappointed.I received my order in just 9 days and the items met or exceeded my expectations! I just wish the descriptions were more detailed ie: how many pieces per package, what fabrics are made of, more detailed sizing charts for clothing.

3. It makes me give up and stop looking when I have to keep seeing the same items over, and over again to get where I left off and look at new items.It simply doesn't work... I have uninstalled and reinstalled the app 4 times, and every time I open it, it just says "something went wrong" and doesn't show a single listing.

4. Better than Wish simply because the shipping price remains the same no matter how many items you buy.

5. The prices are great and shipping is quick but I've had a few items that were not so great after I've had them awhile.

6. Says wholesale but there is definitely cheaper apps for the same items, and that have free shipping.

7. This happens way too often, and the item is relisted at a higher price.It's hard to shop, when I've scrolled down, quite a bit, and click on an item I'm interested and decide to go back, it starts all over from the beginning, a the top, instead of where it was left off before I clicked on the item.

8. The average product takes about a month to arrive but for the price, it's well worth the wait.The quality and prices of goods and apparel are very reasonable.

9. I rarely spend anything because the games I play I get money to get the items.

10. A lot of times items do not ship because it 'didn't pass their quality inspection'.

11. Which is complete BS - it's because the item isn't available at that price, NOT because of their 'quality control'.

Steps to Troubleshoot & Fix Wholee Issues

1. Fix Wholee Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wholee: Restarting the app will resolve most errors.
  2. Update the Wholee App. Here is how:
    1. On Android goto PlayStore » Search for "Wholee" » Open Wholee - Online Shopping App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wholee » click "UPDATE".
  3. Clear Wholee - Online Shopping App app cache: Clearing cached data will force your app to retrieve the latest data directly from Wholee servers.
    1. On Android, goto Settings » Apps » Select "Wholee - Online Shopping App" » click Storage » click "Clear Cache".
  4. Check Wholee app permissions. If any of these permissions required to use your device's features are disenabled, Wholee might not work.
  5. Uninstall and reinstall Wholee. If nothing else has worked, completely uninstall Wholee then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wholee not working


2. Fix Wholee Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wholee be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wholee not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wholee may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I made an order on June 16,2023. I still haven't receive any confirmation number or an email. You wholee app doesn't allow me to track or access my account. Klarna said you accepted payment on June 27, 2023. Pls I need help

    — by Eric Apeatu 9 months ago

  • Please give me your gmail

    — by Iwona Kliszcz 1 year ago

  • I place a order received prefer place pay for but didn’t get my free gift which is Bluetooth S029132751910344 it free that why I place the order nothing else should be taken out my account

    — by Volena Deveaux 1 year ago

  • AP not updating my tracking package it's taking forever to track my package for an update

    — by Lewis Reed 1 year ago

  • I put the wrong shipping address for my order so I'm trying to see what to do

    — by Reginald avery 1 year ago

  • I have ordered a turtleneck sweater, size Large, but it’s too small. I need a size XL. I want to exchange.

    — by Mamadou Guisse 1 year ago

  • I had a call from someone claim to be with wholee. Was that you and what does it mean when said customer audit reason

    — by Gary Proell 1 year ago

  • Good evening
    I have ordered to beds for my dogs. Checking on the delivery status they are stacked somewhere,can you please advise what is happening next.
    SO29130387573828 This is my tracking number please

    — by Tudorita Miron 1 year ago

  • I do not want any monthly membership. You have already withdrawn money from my credit card and no confirmation number has been sent to me. Should I contact my bank, or you will solve this problem?

    — by Jana Seredova 1 year ago

  • Trying to return a jumpsuit that I purchased and it tell that I will get a return label in 48 hours and I have tried 3 but still no return label. Very bad customer service. My order number is S029127864809125.

    — by Mary Green 1 year ago

  • Trying to return a jumpsuit that I purchased and it tell that I will get a return label in 48 hours and I have tried 3 but still no return label. Very bad customer service.

    — by Mary Green 1 year ago

  • The shoes too little I need a return label

    — by Evelyn Watkins 1 year ago

  • I order a suit but I receive an other color

    — by Fed Exarius 1 year ago

  • I purchased 2 different pairs of women's winter shoes in my size, but they are too small. (Ordered from Wholee showing on FB) I need to return them for a different size. My order doesnt show on the Wholee app that I dwnloaded after my purchase, like it said to. I also can't find my acct to request a free return label. The items were received on 11/4. I don't have much more time to return them . I hope you can help me. My order # is
    SO29122993183664.

    — by Janet Brito 1 year ago

  • I received my boots size 9.5 US. Received it too tight . Hence want to return. I was looking forward to it but am disappointed.

    — by Manuel Dias 1 year ago

  • I have received my order yet and I want to know where it's at it's supposed to been here on the 30th

    — by Melody Martin 1 year ago

  • How can I return an item

    — by Vicki jordan 1 year ago

  • Sent a parcel to you recorded delivery on septembe9 still haven't received refund of£80

    — by Ruthhuish 1 year ago

  • Can you please process now my order that I cancelled before everything the the original tha I place here is my original order number SO29123748760878

    — by Estrella Araza 1 year ago

  • Please I do some order 2 days ago I don’t no what was the problem I haven’t receive any confirmation through my email or phone and I don’t no how to check it out? I order it through Facebook is where I saw Wholee ? This is the order code 5029123659582266 please try and check it out i shops much please

    — by Chimezie 1 year ago

  • I ordered 270.12 of things and it says expired and can't re order it cause it looks like it's been paid here is the #so29122042723445

    — by Heather Allen 1 year ago

  • I ordered 270.12 of things and it says expired and can't re order it cause it looks like it's been paid here is the #so29122042723445

    — by Heather Allen 1 year ago

  • I ordered 270.12 of things and it says wxpirwd

    — by Heather Allen 1 year ago

  • I am trying to order some idems and it don’t let me order anything…What is the problem

    — by Maryann. Chavez 1 year ago

  • Very good service

    — by Noreen Naylor 1 year ago

  • The boots I got yesterday are to tight, I have fat legs and can’t do them up.
    Can I return them and do I need to buy a returns label.can you please help me,
    ThAnkyou
    Hazel.xx

    — by Hazel Waistell 1 year ago

  • I did not receive my package yet it says that was delivered

    — by Hassan Tumwine 1 year ago

  • Recently I purchased two identical specification mens large shirts however one fitted me but the other a red and blue large chequered pattern on a white shirt did not? I would like to return this shirt in exchange for a larger or correctly sized large shirt. I am unable inexplicably to download your app but found this link via the Internet. Kind regards Julian Rees

    — by Julian J Rees 1 year ago

  • I Stella Alexander ordered 5 pair of shoes need to return 4 pair they did not fit order # so29121143003266 I got the instructions on the return and refund policy but I don't have an address to return them to I ordered them for other people but only 1 gave me the right size can you please help me

    — by Stella Alexander 1 year ago

  • Looking for order from wholeecant get no answers from whole mollet

    — by Jerry potts 1 year ago

  • Looking for order from u

    — by Jerry potts 1 year ago

  • change shiping address

    — by Salam Al karalosy 1 year ago

  • I got some shoes and i got the wrong pair

    — by Santa 1 year ago

  • Hi, I ordered 2 items, Order #S029119255442259 3 weeks ago, 1 long x small pink dress $16.49, black cardigan chiffon $8.99. Total charged my account + tax and shipping charge. I have not received it yet. Please advise!! Thanks 🙏 thanks 🙏 for your help and support and cooperation. Today is October 15’22. Saturday. Thanks again for your help

    — by Bharati 1 year ago

  • I bought a ring and it said it would be here before the 16th but I got all my other stuff that said the same date but I didn't get the ring

    — by Cheyenne 1 year ago

  • I ordered some shoes and I got the wrong pair of shoes

    — by William 1 year ago

  • Need to return items where do I send to, please give return address. Please

    — by Terry Peterman 1 year ago

  • Trying to get phone number and return label and returns address can you e-mail them to me please .

    — by Joseph swan 1 year ago

  • Return 2 items

    — by Rita Parisi 1 year ago

  • The free gift phone stand did not have the bottom to it, when it arrived today

    — by Antwun Echols 1 year ago

  • I never got my order it was 31 bucks and I didn't get nothing but robbed

    — by Shirley O Jones 1 year ago

  • I only have a confirmation # SO29117273113661. I would like to no where this order is please.

    — by Sharon Setter 1 year ago

  • It says that they deliver my package and I never received it

    — by Miriam 1 year ago

  • I havent received my shoes yet
    I ordered them on Sept-23-2022

    — by David D Waldner 1 year ago

  • Hi my name is Rose Mcleod an i have sent an email an no one have not tried to get back in touch with me i want to no what is going on with my order pls.

    — by Rose Mcleod 1 year ago

  • My product is broken and I can't get a phone number for you

    — by Suzanne D Geyer 1 year ago

  • Hi my name is Rose Mcleod an I have order some bras from your website an it said that it was supposed to arrive on October 1st an I never received them this is my reference number SO29116174025930 I have heard so much bad news about this website an I hope that they is so wrong. So can you tell me when will I get my order I spent over 40.00 dollars with tax .so can you all can reach back at me an let me no

    — by Rose Mcleod 1 year ago

  • Hello,
    I have ordered online from your company which costs $125.40 and requested size change.
    However, the answer I got is my order is not paid.

    — by Hiruy 1 year ago

  • Hi the shoes has arrived but it does not fit me its too narrow. Can you exchange it for a bigger sizec10.5?

    — by Voltaire Aleman 1 year ago

  • I was a customer few months ago and all sizes went wrong i kept few items and the rest after sooo much trouble i was trfunded .
    Now i just made an order yestrrday end day total around $ 135? = i am complaining did not get CONFIRMATION OF PURCHASE of my order in my e mail clo53@redacted
    I HAVE READY ANOTHER ORDER ALMOST SAME AMOUNT
    HOW CAN I TRUST YOUR COMPANY?
    A CERTAIN LADY BY THE NAME OF LUNA FROM UR COMPANY ADDED ME ON WHATSUPP SETTLED EVERYTHING FROM MY PAST ORDER 6 MONTHS AND NOW NO RESPOND AT ALL 1‼
    R U A REAL AND SERIOUS COMPANY?
    NOONE TO TALK TO
    U DO NOT HAVE CHAT ON UR APPS, NO TEL NO
    ,NO EMAIL
    I NEED SOMEONE TO CONTACT ME AT ONCE PLEASE ‼
    IF I DO NOT GET A RESPOND BY TOMORROW I MUST REPORT U AND CANCEL MY ORDER
    MY TEL + 5142887896
    MY WHATSUP: +5144335607

    — by Claudette Canton 1 year ago

  • I was a customet few months ago and all sizes went wrong i kept few items and the rest after sooo much trouble i was trfunded .
    Now i just made an order yestrrday end day total around $ 135? = i am complaining did not get CONFIRMATION OF PURCHASE of my order in my e mail clo53@redacted
    I HAVE READY ANOTHER ORDER ALMOST SAME AMOUNT
    HOW CAN I TRUST YOUR COMPANY?
    A CERTAIN LADY BY THE NAME OF LUNA FROM UR COMPANY ADDED ME ON WHATSUPP SETTLED EVERYTHING FROM MY PAST ORDER 6 MONTHS AND NOW NO RESPOND AT ALL 1‼
    R U A REAL AND SERIOUS COMPANY?
    NOONE TO TALK TO
    U DO NOT HAVE CHAT ON UR APPS, NO TEL NO
    ,NO EMAIL
    I NEED SOMEONE TO CONTACT ME AT ONCE PLEASE ‼
    IF I DO NOT GET A RESPOND BY TOMORROW I MUST REPORT U AND CANCEL MY ORDER
    MY TEL + 5142887896
    MY WHATSUP: +5144335607

    — by Claudette Canton 1 year ago

  • I was a customet few months ago and all sizes went wrong i kept few items and the rest after sooo much trouble i was trfunded .
    Now i just made an order yestrrday end day total around $ 135? = i am complaining did not get CONFIRMATION OF PURCHASE of my order in my e mail clo53@redacted
    I HAVE READY ANOTHER ORDER ALMOST SAME AMOUNT
    HOW CAN I TRUST YOUR COMPANY?
    A CERTAIN LADY BY THE NAME OF LUNA FROM UR COMPANY ADDED ME ON WHATSUPP SETTLED EVERYTHING FROM MY PAST ORDER 6 MONTHS AND NOW NO RESPOND AT ALL 1‼
    R U A REAL AND SERIOUS COMPANY?
    NOONE TO TALK TO
    U DO NOT HAVE CHAT ON UR APPS, NO TEL NO
    ,NO EMAIL
    I NEED SOMEONE TO CONTACT ME AT ONCE PLEASE ‼
    IF I DO NOT GET A RESPOND BY TOMORROW I MUST REPORT U AND CANCEL MY ORDER
    MY TEL + 5142887896
    MY WHATSUP: +5144335607

    — by Claudette Canton 1 year ago

  • 86G7392199472605G, orderesd Smart Watch Heart Rate Bluetooth Call 1.69 Touch Display Fitness Tracker Fitness Watch For Android And Ios
    $22.99

    — by Samuel J Sallome 1 year ago

  • Can you send me your phone number

    — by Temesgen desalegn 1 year ago

  • I am in need to change the address on my account so that the order i made will get shipped to me in .aine and not in South Carolina

    — by Kelly Pelletier 1 year ago

  • I've received 2 pair of stretch pants and they are not what is described on line, I want a refund please or send them back at no cost to me, they have been sent from unit 2A dolphin industrial estate middlesex uk

    — by Tony 1 year ago

  • I have a tracking number but no tracking available
    2XE524905G077550Y
    Can you check this for me

    — by Norma angus 1 year ago

  • I have a tracking number but no tracking available
    2XE524905G077550Y
    Can you check this for me

    — by Norma angus 1 year ago

  • I order two pair of sandal a pair of tan and black the same style as of 9\25\2022 I only received the tan pair still have not got the black pair.Please E-mail me !!!

    — by Denise Lewis 1 year ago

  • Haven’t received email on my orders after receiving my payment on my credit card….

    — by Charito Pryor 1 year ago

  • Ordered blk sandals that r too slippery. Otherwise love thermals! White sparkly tennis shoes that r too large. Need to return.

    — by Jane P SIEJA 1 year ago

  • i got gift from the app and it’s not processed

    — by Jackson Bahati 1 year ago

  • I was brought 2 Bra I didn’t receive it until now this is the tracking number 4201142292748927005169000004726361 so what happened to my package since I was calling UPS they told me to call local post office I did they say the package was disposed Back to original sender please let me know what going on I really need my bra please

    — by Marie Bazelais 1 year ago

  • I ordered some shoes from Wholee and need to return them but I ordered them through Facebook and not from the app. Please advise on how I can send them back please.

    — by Serina Barker 1 year ago

  • Hi I order some lady tennis shoes they size 10 need a 9/in a half can I see back want the same shoe back

    — by TERESA ELDER 1 year ago

  • Emailed already to return clothes because nothin fits

    — by Danny holliday 1 year ago

  • I never received my order! It says delivered this isn’t ok this was a birthday gift!

    — by Sheryl Holmes 1 year ago

  • I need to return my shoes for a larger size, I received the shoes on September 17, 2022, I need a return shipping label to return the shoes for a exchange for a larger pair. Thank You!

    — by Gregory M Verdell 1 year ago

  • I need to return my shoes for a larger size, I received the shoes on September 17, 2022

    — by Gregory M Verdell 1 year ago

  • You're number is SO29113661468787 the other number was a tracking number for uses. I loved my other stuff. The USPS tracking number is YT2225121272119262 I need my 3rd package from you out of the warehouse.

    — by Serena Breyman 1 year ago

  • You're number is SO29113661468787 the other number was a tracking number for uses. I loved my other stuff. The USPS tracking number is YT2225121272119262 I need my 3rd package from you out of the warehouse.

    — by Serena Breyman 1 year ago

  • You're number is SO29113661468787 the other number was a tracking number for uses. I loved my other stuff

    — by Serena Breyman 1 year ago

  • My other number is SO29113661468787 the other number was the tracking number. I loved the stuff that I got package 1 and 2. I wish I would get the rest of my packages

    — by Serena Breyman 1 year ago

  • Where is my 3rd package? YT2225121272119262. Are you still going to ship it out or are you sending my money back. Let me know asap

    — by Serena Breyman 1 year ago

  • I did receive my parcel

    — by Mahamed sillah 1 year ago

  • Iwant to have refund of my running shoes pin color 37 size please

    — by Rani. Kaur 1 year ago

  • I want to change address for my current order because I moved to a different state. My new address is chicago Illinois, 1345 w Lunt avenue, apt 410,zip code 60626

    — by Sophia 1 year ago

  • I need shipping label return shoes

    — by Janet Goff 1 year ago

  • My order was due on Sept 6 of this year I need answers I work too hard for my money

    — by deidracarter 1 year ago

  • Hi there struggled over a week to get your address. Ive got clothes to send back but no labels no address. I gave you my email but its spelt wrong on my account so got no messages from you. Its troymillie@redacted not triymillie@redacted.

    — by Tracy Johnson 1 year ago

  • I ordered a pair of shoes £17.99 which I received two days ago. Order number SO291115225. I ordered this from my Facebook app and I already had a Wholee account but this order did not show up on my Wholee app. The shoes are two small and I need a return form to send these back for refund. I need this sorted as I’m very frustrated trying g to get any help from Wholee and if this is not resolved I will not be buying from them again and I will give them a bad review. Not had this problem with anyone else before. Please can you help me with this?

    Ms S Clifford

    — by Sheree Clifford 1 year ago

  • I need a return label and can’t seem to access my account in order to get one. Please can you help. Thanks

    — by Janine Peacock 1 year ago

  • I want to return shoes they are too large for me iv been trying to call and email you a months or more but the email comes back and phone list. I’ll asked my credit card to reverse until you issue the proper right phone and email address.
    I’ve spend over $200 dollars in your company so please message me your number and email. Thanks
    Ms. Margarette Craig
    yahweh.1@redacted
    410-409-4437
    I’ll turn this in to another if I can’t talk to you Concrening this problem. I’ll return these and need a refund ASAP. I’m returning all shoes!

    — by Margarette Craig 1 year ago

  • Item doesn’t fit how can I return for bigger size

    — by Tiffany Lansdowne 1 year ago

  • I made an order and it did not receive the order number #M-NA331218

    — by Maria Chavez 1 year ago

  • Need to return item. Do not have access to get a return form. Please send address to return.

    — by Gretchen A Tisch 1 year ago

  • I just buy a shoes from wholee which cost 19.98 with the shipping fees includ. But you just 23.78 from my debit card. Why? Put back the $4 on my debit card. If not , l will sue you guys. I own you 19.98. Put back my money or l will write it in my review

    — by Affi LAVOR 1 year ago

  • I ordered for a shirt and it's over a month now and i don't find it,what's up.

    — by Ernest Tolly Igoni 1 year ago

  • I ordered a pair of white trainers size 6 they was £24.98 I have not received a email yet the item has been payed I don’t know the shipping number xx

    — by Sally shaw 1 year ago

  • I would like to k ow what size sandals I ordered last,there is no size on them

    — by Ann Jenkins 1 year ago

  • I would like to k ow what size sandals I ordered last,there is no size on them

    — by Ann Jenkins 1 year ago

  • I am trying to send a parcel back and want a return address , you seem to make it very complicated .
    All i want is a returns address .

    — by Barbara Pelling 1 year ago

  • Need return label

    — by Rosine Welcha 1 year ago

  • I ordered a pair of shoes but the wrong size has come up. I pressed 4.5 but it says 6.

    Could you please help before order is sent out. Ordered today.

    — by Mrs Sian 1 year ago

  • The sandals I ordered for $13.99 are too big. I need to return for refund. Please send return information as this order dues not show up on my account.

    — by Barbara Morris 1 year ago

  • Need to return it to to small

    — by Imelda Simons 1 year ago

  • i brought a satie cover off you and they only sent the bottom one and no tops to go with it do you have to bay the tops ones separately if so can l bay some as it no good with out the top 4 and l tryed to send it back and the post office wont take them as it said the wrong post cod and harmie wont take it back as it said the seam thing no post cod l send 3 email and you havent got the decency to replay so if l dont get a replay this time l wont be getting anything more of you l wonted some bry off you but it put me off getting anything eles of you

    — by sandra waters 1 year ago

  • I have just placed an order but can't find the email you sent back to me to track my order

    — by lesley English 1 year ago

  • Sir 200 pcs Ready Photos

    — by Muzammil 1 year ago

  • I accidentally ordered 2 of the purple tops on my order #SO29110061132798.
    I only want to order one in purple. Tks!

    — by Barbara Bentley 1 year ago