Published by WFM Online, Inc. on Aug 30, 2023

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About WFM Innerview

1. Innerview is a new way to connect – with our company and with each other.

2. It's a single entry point into Whole Foods Market, helping Team Members quickly find, know and do things in a way that’s easy to use and understand.

WFM Innerview Customer Insights

1. Edit: after troubleshooting qith the development team, the app is up and running well again!"The specified CGI application encountered an error and the server terminated the process." Tried using this platform today for the first time and have been getting this error message on both the Android app, and the web-based version.

2. Also when you try and pick up shifts it constantly fails there is an issue with this that the company is aware of it was supposed to be fixed in January it is now July and still occurring routinely....Update: after recent update, tapping on any apps does nothing, no response.

3. App randomly decides to require a fingerprint to log in when it used to automatically log me in every time and then says error during login, couldn't access my discount card at checkout.

4. I've uninstalled and reinstalled and would try to log out and back in, but since I can't do anything in the app, I can't log out.Refuses to open keep saying the developer needs to do an update to work with Android.

5. I've been blocked out of my for 4 days even after 6 emails, 3 phone calls, and countless attempts and all anybody has to say is "try again in a few hours" or "go here and do this," which doesn't work.

6. And every time I click a link to Facebook, innerview tries to open the link and it crashes, over and over again.

7. The only thing I can see is, "It appears you've been logged out of your account." No matter how many times I uninstall/reinstall it or restart my phone, it never gives me an option to sign in.

8. wholefoods should stop trying to implement and showcase new programs without fully testing everything.EDIT app worked for a while and now still gets stuck on the Microsoft log out screen.

9. Every time I try to use my Chrome browser to visit Facebook, this app tries to open.

10. If the password for workday is changed, a person must go into settings > storage > apps and clear the 9 mbs of data for innerveiw(while the app is installed).

11. Gotta love it.If you ever forget your password, or even get your account blocked for any reason, forget about ever getting it fixed.

Steps to Troubleshoot & Fix WFM Innerview Issues

1. Fix WFM Innerview Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WFM Innerview: Restarting the app will resolve most errors.
  2. Update the WFM Innerview App. Here is how:
    1. On Android goto PlayStore » Search for "WFM Innerview" » Open WFM Innerview » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WFM Innerview » click "UPDATE".
  3. Clear WFM Innerview app cache: Clearing cached data will force your app to retrieve the latest data directly from WFM Innerview servers.
    1. On Android, goto Settings » Apps » Select "WFM Innerview" » click Storage » click "Clear Cache".
  4. Check WFM Innerview app permissions. If any of these permissions required to use your device's features are disenabled, WFM Innerview might not work.
  5. Uninstall and reinstall WFM Innerview. If nothing else has worked, completely uninstall WFM Innerview then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WFM Innerview not working


2. Fix WFM Innerview Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WFM Innerview be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WFM Innerview not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WFM Innerview may not be able to connect to the Internet when running in the background.

Reported Issues