Contact WEX Connect Customer Service

Why should I report an Issue with WEX Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WEX Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Prices are updated in real time as transactions occur, so you always get the most up-to-date fuel pricing.

2. Save time and money for your fleet by easily locating the closest and least expensive fueling stations.

3. Whether you are looking for fuel, EV charging, or service locations, the WEX Connect app has you covered.

4. Quickly find ChargePoint stations for your electric vehicle (EV) charging needs and check availability in real time.

1. Does fine on service stations, but regardless of search filters, options, or range, consistently claims it doesn't have network access to find results (but never has problems finding service stations? Wouldn't that require the same network access?).

2. I have this as fleet cards for 10 of my vehicles and will be getting rid of it this month because it is useless when you're on the road to find gas stations .It worked for a while, now it won't find my location, and I when I put in the location it shows bad address.

3. Maybe because I didn't grant Location permission at all times?Location does not work, both automatic detection and manual, making the app completely useless.

4. It didn't produce any results because it couldn't find my location, not even after I entered the city & state manually.

5. Spent most of the work day trying to get this app to find gas stations with zero luck.

6. It went off-line for several months, was re-tooled and reintroduced, worked for a few months, now, as others report, has gone dark again, with a "No Connection" message and advice to "check your network connection," There's nothing wrong with my network connection .

7. Not a problem when I'm in an area I've purchased fuel before, but real trouble when I'm in unfamiliar territory.This app simply didn't work.

8. It simply does not work, on 4 Android devices all 4 show no connection.

9. When you choose "locate fuel near me", it says "your current location cannot be found.

10. I work for the phone company, other apps work, signal strength is excellent, tried Wi-Fi still can't get it to work.

11. Total waste of time, and an insult to those of us tryi g to Do Our Jobs and use the WEX card for company vehicle fueling.app is useless.

1. Fix WEX Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WEX Connect: Restarting the app will resolve most errors.
2. Update the WEX Connect App. Here is how:
   1. On Android goto PlayStore » Search for "WEX Connect" » Open WEX Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WEX Connect » click "UPDATE".
3. Clear WEX Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from WEX Connect servers.
   1. On Android, goto Settings » Apps » Select "WEX Connect" » click Storage » click "Clear Cache".
4. Check WEX Connect app permissions. If any of these permissions required to use your device's features are disenabled, WEX Connect might not work.
5. Uninstall and reinstall WEX Connect. If nothing else has worked, completely uninstall WEX Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WEX Connect not working

2. Fix WEX Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WEX Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WEX Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WEX Connect may not be able to connect to the Internet when running in the background.