Contact Welltory Customer Service

Why should I report an Issue with Welltory: Heart Rate Monitor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Welltory to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I am really interested with the integration with fitness apps & wearables and will update the review after I do.UI is a mess of random analytics and correlations built on data with a huge margin of error.

2. For the new Samsung Watch 4+, we have a very cool functionality with auto-measuring and there will be many other features.Great app and surprisingly accurate some apps are just a name and only give the illusion that its performing a service.

3. The answer, basically, was a suggestion to buy a new watch: Developers have looked into your data (...), Tizen watch provides limited development options and their support is very difficult.

4. But most of it falls into the realm of vague 'you are a fit individual doing great or unfit and under extreme stress' .Gives good HRV data but that's about it.

5. More than half the time, though, it insists I must be moving my finger, my whole body, or otherwise using it wrong, when I'm literally just lying or sitting down, holding completely still, with my arm supported and the camera and flash covered, as per the instructions.

6. It doesn't sync with my fitbit for correct fitness data so the app thinks I don't do anything all day.

7. Especially when your not always feeling that great.The redesign is improving! The only problem is that the app doesn't try to re-instate a Bluetooth connection when it briefly loses it.

8. Not great, in my opinion...Samsung watch reading is unstable.

9. It takes more then a week to ingest the data and how it pertains to you (baseline/trends) but worth it.

10. If we get access to raw data, that'd be exciting for those of us that are big in data analyticsI've wished for an app like this for so long and Welltory has done a fantastic job! However, I'd give it 4.5 stars if I could.

11. I do prefer seeing data displayed a little more cohesively + layers .

1. Fix Welltory Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Welltory: Restarting the app will resolve most errors.
2. Update the Welltory App. Here is how:
   1. On Android goto PlayStore » Search for "Welltory" » Open Welltory: Heart Rate Monitor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Welltory » click "UPDATE".
3. Clear Welltory: Heart Rate Monitor app cache: Clearing cached data will force your app to retrieve the latest data directly from Welltory servers.
   1. On Android, goto Settings » Apps » Select "Welltory: Heart Rate Monitor" » click Storage » click "Clear Cache".
4. Check Welltory app permissions. If any of these permissions required to use your device's features are disenabled, Welltory might not work.
5. Uninstall and reinstall Welltory. If nothing else has worked, completely uninstall Welltory then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Welltory not working

2. Fix Welltory Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Welltory be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Welltory not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Welltory may not be able to connect to the Internet when running in the background.