Contact Screen Recorder Customer Service

Why should I report an Issue with Screen Recorder - eRecorder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ECO MOBILE VN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If there is a way to fix it I would like to know.So far it's actually going really well the only Annoying part that I have with it is that there's an ad for every video you have to take I mean it's reasonable but so far I'm not having any problems with it which is great I definitely recommend!It's not working, after just seconds it stops, and it's not because of storage, because I put pause and it STILL closes after seconds, and after all of that I don't have any videos of the 3-7 second record, this is horrible.Thers nothing wrong with it every video you make requires a 5-10 seceond ad.

2. I will be removing due to not even BEING ABLE TO RECORD.The videos I been recording have been working perfectly until I sent a TikTok gift lion which was a special moment that I wanted to capture and the video went to a black screen.

3. Edit: I lowered the bit rate, frame rate, and quality and it still doesnt let me record for longThe app is easy to use.... giving it 2 stars because there's a few issues: such as the floating window will disappear, it doesn't show up in the notification bar, and sometimes it would stop recording.

4. I make YouTube videos, and my YouTube is Sagethe_wildcraft_pro! Byeee!! edit: they just responded to me, so I am very impressed and gave it a 5! Thank you for the app team for responding to me so quickly, even though you didn't have too! I now will think of this every time I use this app!!! (Everyday 💀)I can't ever hear myself after I record.

5. The record button ALWAYS disappears and stops recording, it's never in the notification bar, this app has gotten worse!! 1 STAREvery single time I try to record an In-game experience it's not on my notification bar.

6. I record a seven minute long video and then go back on the app to hear it but I dont hear anything.

7. It's a good app, recording well, but recently after a few seconds of recording, the entire app would close.

8. I need consistent recording with no recording issues.This is a good app for recording, but not so much sound.

9. Which is fair and you can edit it too! Looks likr im replacing t Capcut with this and makes advanced videos soo now i can finally kinda be cooler.

10. And just the main reason I have my subscribers my 410 subscribers but I'm trying to make a video and the max video length is 10 minutes so it's just a little annoying.

11. I'm very disappointed because I thought this app to record was reliable and I see that it isn't.

1. Fix Screen Recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Screen Recorder: Restarting the app will resolve most errors.
2. Update the Screen Recorder App. Here is how:
   1. On Android goto PlayStore » Search for "Screen Recorder" » Open Screen Recorder - eRecorder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Screen Recorder » click "UPDATE".
3. Clear Screen Recorder - eRecorder app cache: Clearing cached data will force your app to retrieve the latest data directly from Screen Recorder servers.
   1. On Android, goto Settings » Apps » Select "Screen Recorder - eRecorder" » click Storage » click "Clear Cache".
4. Check Screen Recorder app permissions. If any of these permissions required to use your device's features are disenabled, Screen Recorder might not work.
5. Uninstall and reinstall Screen Recorder. If nothing else has worked, completely uninstall Screen Recorder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Screen Recorder not working

2. Fix Screen Recorder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Screen Recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Screen Recorder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Screen Recorder may not be able to connect to the Internet when running in the background.