Contact Pupil Customer Service

Why should I report an Issue with Pupil Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pupil Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would be helpful to see the port being used by pupil mobile.

2. Default is 50020.

1. Fix Pupil Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pupil: Restarting the app will resolve most errors.
2. Update the Pupil App. Here is how:
   1. On Android goto PlayStore » Search for "Pupil" » Open Pupil Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pupil » click "UPDATE".
3. Clear Pupil Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Pupil servers.
   1. On Android, goto Settings » Apps » Select "Pupil Mobile" » click Storage » click "Clear Cache".
4. Check Pupil app permissions. If any of these permissions required to use your device's features are disenabled, Pupil might not work.
5. Uninstall and reinstall Pupil. If nothing else has worked, completely uninstall Pupil then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pupil not working

2. Fix Pupil Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pupil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pupil not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pupil may not be able to connect to the Internet when running in the background.