Contact VicoHome Customer Service

Why should I report an Issue with VicoHome: Security Camera App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of vicohome team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Being at home does not guarantee that something may not happen in your surrounding that may be worth having it in record.Great cameras! App controlled with 2-way communication, high HD quality, siren, spotlight, motion detection, notification settings, and a free basic recording plan that is included.

2. I saw some say the alarm was too loud, I disagree, havent scared the kids once.Great camera for the price! A few things I would change if I could... It still goes off if branches or leaves move near it.

3. Only a "pinch & zoom" not an actual zoom capability but it's enough.This app is similar to all the other streaming/recording camera apps, the problem is it just doesn't work most the time.

4. There is no toggle to tell the app you are at home and to chill out like every other security camera app has You have to go into every individual camera and turn off the notifications individually and then hope you remember to turn them back on when you need themActually this company did a pretty good job.

5. affordable, super easy to set up, lot of battery life, the motion detector goes off a good amount and battery icon doesnt look like its budged.

6. Returning them immediately and wouldn't recommend to anyone.Why doesn't it have a continuous recording option and alert at motion? Everyone else's does.

7. It has pretty good quality and battery life etc but if it only records 10 seconds of a bird going by then it didn't capture the person who followed it.

8. For the Karens or Kens who complain about the constant motion detection, I mean, really? the camera is just doing its job.

9. The app gives you a lot of settings to adjust to your liking but it isn't confusing or complicated and if you don't want to mess with anything it will still work right out of the box once paired with a camera.

10. The current App does record full-time, but the notification clips will set at only 10 or 15 seconds, but not to 20 seconds, even though that option is available.

11. I wish I could change the notification sound so that it doesn't sound like every other notification on my phone.

1. Fix VicoHome Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VicoHome: Restarting the app will resolve most errors.
2. Update the VicoHome App. Here is how:
   1. On Android goto PlayStore » Search for "VicoHome" » Open VicoHome: Security Camera App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VicoHome » click "UPDATE".
3. Clear VicoHome: Security Camera App app cache: Clearing cached data will force your app to retrieve the latest data directly from VicoHome servers.
   1. On Android, goto Settings » Apps » Select "VicoHome: Security Camera App" » click Storage » click "Clear Cache".
4. Check VicoHome app permissions. If any of these permissions required to use your device's features are disenabled, VicoHome might not work.
5. Uninstall and reinstall VicoHome. If nothing else has worked, completely uninstall VicoHome then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VicoHome not working

2. Fix VicoHome Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VicoHome be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VicoHome not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VicoHome may not be able to connect to the Internet when running in the background.