Contact Tube Map London Underground Customer Service

Why should I report an Issue with Tube Map London Underground?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Visual IT Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I don't from London but its one best & Easy App to use if you don't know how to Get A-Z underground system.Sadly gone downhill over the last couple of years with massive lack of development, very out-of-date missing stations and doesn't include the Elizabeth line.

2. Shame, as previously it was a decent app - and the 'Minute Map' between stations is really useful.For the regular visitor to London who still gets a bit confused about eg which branch of the northern line they need to be on, this has always proved its worth.

3. No update when Nine Elms and Battersea stations were opened in 2021, and more importantly no update for the Elizabeth Line.

4. Doesn't have the Elizabeth Line which opened six months ago! Needs an urgent update from the developers to add this.

5. I can understand not changing it when there were some temporary changes in the tube but not adding a new line in the map?!?!?!Used to be just a simple tube/train map, no frills, quick to load and easy to use.

6. I've recently discovered the 'View on internet map' which links to google maps so can find where I'm going outside the station.Superb. Very simple to use and completely offline so works whilst underground.

7. Also useful to see which other tube stations are close by for those odd occasions you get to a tube station and it's closed for maintenance.

8. Had it for years, now uninstalled.One off the Best London Tube station App, But I would have given it (5☆).

9. Missing several stations and the Elizabeth Line.

10. Why is it running any processes at all?? I haven't intentionally used the app for a couple of months, while I've not been to London.Sadly this now seems to be abandon-ware.

11. The New Elizabeth Line doesn't work on the App.

1. Fix Tube Map London Underground Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tube Map London Underground: Restarting the app will resolve most errors.
2. Update the Tube Map London Underground App. Here is how:
   1. On Android goto PlayStore » Search for "Tube Map London Underground" » Open Tube Map London Underground » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tube Map London Underground » click "UPDATE".
3. Clear Tube Map London Underground app cache: Clearing cached data will force your app to retrieve the latest data directly from Tube Map London Underground servers.
   1. On Android, goto Settings » Apps » Select "Tube Map London Underground" » click Storage » click "Clear Cache".
4. Check Tube Map London Underground app permissions. If any of these permissions required to use your device's features are disenabled, Tube Map London Underground might not work.
5. Uninstall and reinstall Tube Map London Underground. If nothing else has worked, completely uninstall Tube Map London Underground then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tube Map London Underground not working

2. Fix Tube Map London Underground Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tube Map London Underground be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tube Map London Underground not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tube Map London Underground may not be able to connect to the Internet when running in the background.