Contact Tube Map Customer Service

Why should I report an Issue with Tube Map: London Underground (?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Subway Maps by LithoByte, Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Includes a complete set of maps for the London tube/underground, bus, overground, TfL rail, DLR, national rail, tram and river – basically all transit types – from the official TfL sources.

2. The tube map of the London tube (aka underground), as well as public transit/transport maps – all available offline.

3. This app is excellent for visitors to London and longtime residents alike.

4. Zoom in, zoom out, scroll around.

5. Quick, easy, and there when you need it!

6. As always, if you have any problems, please PLEASE email us at the address below!

1. Like the one on Railmap UK.Well I've only been using the app for a while so five stars is a bit away so have been trying to locate the destination that we need to go to it would be great if it gave you the zones in which you were to travel on but beggars can't be touchersHas a bug for me where if I open the app and hit the button in the top right to see other maps, then flip back to the tube map, the page is white.

2. No glitches at all, so very happy.Super handy, great if you know roughly where your destination is but tricky if not.. be useful to have a search function!.. if there was a way to tell you which stations are easier to walk between that would be even better!!.. As a Londoner use it regularly 😀Further to my last comment, you can add an icon for this app to your home screen, you just need to do it manually by dragging it from the apps list screen.

3. Bring back the paper map and give us the choice!It's ok but I get a blank screen sometimes, also the map needs updating to include the Elizabeth Line, tbh i think I need to find a different tube map now as just having too many issues with the one now.

4. To be a good app you need to incorporate all the maps into one like the old south eastern map that had all mainline, tube, docklands, and overground in one great unbeatable train map.

5. The main tube map shows on opening but if you require other connects you go into sub sections but when you click on the main line again it gives you a blank page so no MAIN LINE MAP and it will never appear again.

6. POINTLESS WASTE OF SPACE!Needed something to track/liaise with young first time tube user from outside London; on android I found I could expand the map, move around easily and maintain a clear image all the time.

7. One other potentially useful rail link to include would be that of the South Eastern high speed trains between Stratford and St Pancras.It's ok but the paper pocket map would still be preferable.

8. Not everyone has smart phones (no they really don't) and I don't want to have my phone out all the time, it's quicker and easier to have a map in my pocket, than having to get my phone out of my bag, activate it, find & open app etc.

9. A search function to key in the particular station and be informed, at minimum, which line (color) that the station is located at would be fantastic.

10. But, more importantly, there is an omission now in the rail maps, of Thameslink, a major north-south route with central London stations at St Pancras, Farringdon and Blackfriars.

11. For example, to locate an unfamiliar station, i have to scour the entire map which can take quite abit of time.

1. Fix Tube Map Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tube Map: Restarting the app will resolve most errors.
2. Update the Tube Map App. Here is how:
   1. On Android goto PlayStore » Search for "Tube Map" » Open Tube Map: London Underground ( » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tube Map » click "UPDATE".
3. Clear Tube Map: London Underground ( app cache: Clearing cached data will force your app to retrieve the latest data directly from Tube Map servers.
   1. On Android, goto Settings » Apps » Select "Tube Map: London Underground (" » click Storage » click "Clear Cache".
4. Check Tube Map app permissions. If any of these permissions required to use your device's features are disenabled, Tube Map might not work.
5. Uninstall and reinstall Tube Map. If nothing else has worked, completely uninstall Tube Map then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tube Map not working

2. Fix Tube Map Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tube Map be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tube Map not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tube Map may not be able to connect to the Internet when running in the background.